Wait times…

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“Wait times maybe be longer than usual due to higher than anticipated call volumes.”

We’re all familiar with that little phrase, right? We have all be stuck on hold with companies that play this over and over while you sit and wait for someone that isn’t a robot recording to pick up the actual phone and talk to you. In times of an emergency or in times when your system isn’t working as designed, I can see a legitimate reason for getting this message.

What is irritating is that you don’t have the ability to answer a high call volume should it happen or you have purposely caused your system to be overloaded because you caused it to be by your actions.

Case in point:

You send an email to all your subscribers with an offer to add something to their account for free for a limited time.

BUT, in order to take advantage of this offer you have to have your customers actually call you, thus clogging up your phone system.

NOT, make it available to be done on your website with a special code to make the discount apply when it would normally be done there in the first place.

Yeah, that’s good marketing!

Who came up with this idea? Why would you require an action be done over the phone when said action could be done on the website you have for doing said action? Makes no sense.

Irritating and takes advantage of your customer’s time.

The phone call we all dread

man person face portrait

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Yep, it happened. I got the call we all dread over the last weekend. The one that you just wish you didn’t answer the phone. The one that makes you regret getting up in the morning.

“Hi, it’s your sis. Are you available next weekend? We are gonna move and need some help.”

And there it is…yes, you are free and no you don’t want to help. You don’t want to help because moving sucks, always. It is no fun moving yourself, let alone someone else. So, no, I am not free and no I don’t want to help.

“Yeah, I am free. What time do you need me to be there?”

Damn it! That isn’t what I was going to say. Stupid family relations. So you go help.

While you’re there and after having moved stuff all day, your mom says, “While I have you all together, can you do me a favor? After we’re done here, can you all come over to the house and move the piano out of the house? Someone is coming to pick it up.”

Are you serious, mom? We just spend all day moving someone else’s crap and now we gotta go move a piano? I swore off moving pianos the last time I moved a piano. I am NOT doing it this time.

I hate being a good family member. 2500 pounds of piano later…I need pain killer.