Refund

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I bought something online at the beginning of the month that needed to be sized before being purchased. Of course, I don’t want to buy something that doesn’t fit right off the bat so I was careful to follow instructions.

The instructions said to download the fitting guide and make sure to “print at 100%” so the fitting guide printed accurately. The fitting guide was a PDF on the company website. When you hit download you have a program that opens the PDF and then you print. Pretty simple process. At least it should be. There is no magic here.

So, the product arrives and I try it on. Doesn’t fit. It doesn’t fit!

I decide to compare the item I received to the fitting guide I printed off. It was obviously bigger than what I determined the size should be so where exactly did it fit on the sizing guide? Interestingly Frustratingly enough, the item was a full two sizes bigger than what I ordered. TWO!

Now, I take pictures of the fit and sizing guide with the item and what it should have been versus what it actually was. Then I contact the company and submit my request for a refund and to return the item.

The response is rather irritating. Yes, they will refund the money, but a “common mistake is that the sizing guide isn’t printed at 100%.” Oh, so you are going to blame the problem on the customer when all they did was download and print the guide you provided?

Is the PDF already at full size or not? It fit onto and filled an entire 8.5″ x 11″ sheet of paper so I don’t know how there could be any mistaking how it was printed. If the PDF isn’t already at full size, why put it up on your website as your fitting guide?

Sorry, but you lost a sale and any recommendation you might have gotten for the whole process even if it was a return. You can’t blame the customer for a problem you may be creating yourself.

Small dollar

four white sale boards

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Trying to sell your used stuff online is a challenge. I have talked about his before and the trials of unreliable people and people not following though, etc., etc., etc., …let’s just say I guess I like seeing the worst in humanity so I can complain about it. Glutton for punishment maybe?

Anyway, I have several items up for sale at the moment and they are only $5 items. Nothing big, nothing complicated and not looking to make bank.

Yesterday, I had someone contact me about one of those $5 items asking if I could meet him for a sale. If course, he wasn’t in my area and was a minimum of a 45 minute drive away.

Him: “Could you meet me in _________________?”

Me: “Sorry. That is at least 45 minutes away and I am not willing to travel for such a small dollar amount. If you are going to be in ____________________ in the next couple of days I would be happy to meet you.”

Him: “I can’t drive that far.”

Huh? Whatever. Seriously, dude? You’re gonna contact me over a $5 item and have me spend my time and money to bring it to you? Not happening.

These are rhetorical questions and I know the answers already, but “Are people really that stupid? Are people really so wrapped up in themselves that they don’t consider others and what they are asking?”

We are sunk. As a people, a human race, we are sunk.

 

Clean air

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If you are still doing this, then you’re an idiot.

selective focus photography of man doing vape trick

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Or if you are now doing this, you’re an idiot.

If you are trying to defending doing either of these, you’re an even bigger idiot.

We all know now that smoking is bad for you. There is no doubt about it. Not only does it waste your money, but it destroys your body…and you do it knowing full well the consequences.

However, this whole vaping thing replaced the smoking trend with a “safer” alternative. Yeah, so much for that right? If you have followed the news at all, you know it isn’t going to end well.

This “safer” trend has been around a lot less time than smoking. Yet, it has taken significantly less time to show that it isn’t any safer. But, for some reason people think that putting something that doesn’t come from a cigarette into your lungs is better for you. Weird logic, don’t you think?

Look, it is pretty simple. The only think that should be going into your lung, for any reason, is air. Clean air (as clean as it can be).

That is all. There is nothing you can substitute it with and you can’t logically make an argument for anything else. If the American Lung Association tells you to avoid smoking, smog, and household chemicals, etc. then obviously any foreign substance – “safer” or not – shouldn’t be put into your lungs.

Honestly, I don’t even understand how this can be a debatable issue.

Idiots.

Defrost

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Programmers for my car’s electronics got it wrong. Not sure what the thought behind it was, but it’s irritating nonetheless.

My 2018 Kia Niro has been a great car, but after having it a year now there are a few things that bothersome. They are probably small things, but you know when you spend that much money on things you want to make sure people have spent time on the little things because that’s what makes it stand apart from the others.

Well, there are two issues that both have to do with the way the Defrost functions work.

First, the defrost for the windshield has a weird setting. When the function is set to be used, the fan automatically comes on at Level 3, EVERY TIME you start the car and no matter where it was previously set. Thus, it starts blowing cold air the second the car starts. I am constantly turning down the fan. I do like to always have the fan running for air glow, but it would really be nice if it just stayed at the level I set it rather than resetting itself every dang time.

Finally, the Rear Defrost button does’t have an automatic turnoff timer. It just stays on and on and on, until you look down and see it is still on and turn it off. How stupid is that? I think every car I have own previously had an automatic timer on that function.

I was recently asked if I had found anything I didn’t like about the car. There are very many things I could name off. These were two that came up right off the top of my head.

 

DOH!

apple magic keyboard with numeric pad on table near wireless mouse

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There are those clients who just don’t know what’s up and then there are those clients who are lucky to survive a day when left to their own devices…

You, of course, have heard of the typical IT calls where someone has to “check to see if it is plugged in” and to “turn it off and turn it back on” and “did you turn your computer monitor on?” You are smarter than that, right? I am sure you have never had to need that sort of tech support, right? You’re all beyond that now, right?

So, yesterday I took a call about the software we support not working. It was in my area of expertise and so I figured it was something the user was doing (or not doing) and that is why it wasn’t working the way they expected.

In this case, a teacher wasn’t able to get the software to record the grades being entered for a graded assignment. I called the client and shadowed them in my virtual meeting room. Below is the conversation:

Me: “What seems to be the problem? Can you show me what is happening?”

Client: “I know you can’t see this but I am pushing the numbers for 2 0 and nothing is happening.”

Me: “Are you using the numbers on the keyboard above the letters or does your keyboard have a 10-key pad?”

Client: “I am using the numbers on the side.”

Me: “Can you push the NUMLK key on your keyboard and try it again?”

Client: “Oh, huh, weird. I have never had to do that before.”

Me: “silence….as I roll my eyes and bite my tongue”

Me: “So everything is working like it should now? Glad I could help.”

Add that to the list of “I’ve seen it all” items.

Why is it that people have a hard time troubleshooting issues themselves? Is it that we can’t, won’t, or don’t because we always expect it to be someone else’s problem?

Chalk this one up as another head shaker…

Biting

bridge conifers dam daylight

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Certain situations and certain people leave you silent. Not by choice, mind you, but because you know it will be better for you in the long run. Ok, it is by choice, but you have to because there isn’t really an alternative.

I am talking about biting your lip (some would also bite their tongue) in order to keep from saying something you’re gonna regret- even if it is the truth.

I am getting tired of doing it. That’s my point. I am tired of biting my lip. I am tired of biting my tongue. I am tired of walking on egg shells. I am tired of all the other cliche sayings for holding back.

I am afraid. I am afraid that if I let go and say what I feel, think, want…well, that dam is rather large and it is rather full…there will be a sweeping flood of destruction. That flash flood will not leave much in it’s wake.

So, I keep biting.

And biting.

 

(+ or -)

selective focus photography of tombstone

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I can’t decide. Is this a positive message or a negative message?

I am leaning towards positive, but at the same time I have a hard time not viewing this as a negative. I mean, we’re talking “legacy” here so if it lasts beyond us then it will either encourage us to continue doing what we’re doing or scare us into doing something different. Is coercion really the underlying message here?

The decisions you make today will affect the legacy you leave behind.

First, are my decisions today really that important? Are the things I do today really going to leave a positive or negative impression? REALLY? I suppose they could but am I really that important?

Second, should I really care? If I am gone, I am gone. Morbid? Yeah, but does it really matter to me after I am gone? What do I really care?

So, what do you think? Is this an encouraging message or is it based in fear? Is it meant to alter our behavior in a passive-aggressive way? Or is is just to encourage us to continue making good decisions?

selective focus photography of tombstone