“Back order”

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Took my car in for service today. It was actually needed before the long drive over the holiday, but timing just didn’t work well. Before I left for vacation, I set up the appointment for when I got back. That works out to just about two weeks before the the appointment.

The appointment is the scheduled 45k mile checkup. This is the one recommended by the manufacturer. So I expected, given the lead time, that there would be no issues in completing the work needed for this appointment. As a business, I expected they would have all the stuff they needed for the appointment lined up before the appointment. That would be good customer service – so that it is all done in one trip.

I guess I expected too much.

They don’t have the air filter needed for my car. This is the dealership, mind you.

It’s the whole, “We’re having a hard time getting parts” and “Everything is back ordered” and “Come back another day and we can just slap that thing in” and “We’ll have it by 3:00 (later) today.”

So now I need to make a second trip over here because you didn’t check to see if you had all the parts needed for this very specific check up?

That’s not good customer service.

Good grief.

Anyone else experienced this whole “back order/supply chain” excuse lately? That seems to be a pretty standard answer when a business can’t delivery on the services they are selling. Is this REALLY that bad of an issue or are businesses just using it as crutch?

Kind of like the whole “national coin shortage”? There is’t one really. Business seems pretty normal to me.

Am I being unreasonable? Should I give grace for something like this when there was time to prepare or give me a head’s up before the appointment?

Sick days

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What are your feelings on Sick Days? Have you or do you currently work in a position that offers you Sick Days? If you had access to Sick Days, did you use them? Maybe a better question is how did you use them?

Kind of loaded questions, probably. Here’s another…does they way you use your Sick Days say anything about you, like as a person?

As most of you understand, a paid Sick Day is for those times when you (or someone in your family) are physically ill and it wouldn’t be a good idea to go to work (or you need to care for someone), or if you (or someone in your family) have medical appointments you need to attend. In general, these are the only acceptable uses of your Sick Day(s).

With that being the general understanding of how a Sick Day is supposed to be used, where do you stand when people use a Sick day for something other than those two reasons?

Examples of other uses:

A co-worker takes a Sick Day because they want to take an extra day on either end of a holiday or vacation.

A co-worker uses a Sick Day to go shopping, or to take a beach/lake/whatever day – basically like a vacation day.

You take a Sick Day as a “mental health” day.

You aren’t sick, but just don’t feel like dealing with your co-workers today so you use a Sick Day.

A co-worker is avoiding doing part of their job so they take a Sick Day.

Obviously, there are lots of scenarios where someone could use a Sick Day for something other than being sick.

So, how do you feel about it? Is anything acceptable now?

I have some 100 days of Sick Leave accrued from the last 19+ years (15 year of teaching and 4+ in my current position).

I very rarely used my Sick Days when I was a teacher because it was just easier to go to school than it was to get a sub (all teachers feel this way), and I almost never use more than half of my allotted Sick Days in my current position. So, I have a large bank of days to draw from should I need them.

I guess this all comes from the fact that some of my co-workers have used all their Sick Days up (because they didn’t use them for their intended use) and then something happens and they need to ask for people to voluntarily gift them Sick Days. I know people who regularly (and often) take Sick Days to just do whatever they want because they can and no one questions them about it.

What do you think?

Do you think poorly of the people who use the benefit in such a way, or do you think it is OK to take an occasional “mental health” day?

Drop your thoughts, or experiences, in the comments. Really curious what you all think!

Intentions are the best

So, you know that saying that goes something like, “Only the best intentions”? Uh huh…

Actually, intentions are only that, intentions. Qualifying them as “best” means that those intention probably fell short. Really, if you think about it, anytime anyone uses the word “intend” they are actually admitting that they failed. They didn’t hit the mark. So when someone says they only had “the best intentions in mind” then they are admitting that their best didn’t come out and the best is still in their head.

So, I have to admit…I have the best intentions to get a post out earlier today. Actually, that isn’t the truth either, I actually intended to write a post and then schedule it so it would post this morning but it didn’t happen. Life and work have hit an intersection and my best intentions didn’t get ahead of them. As I write this, late in the day I have intentions of writing tomorrow’s post too. Well, intend to make that happen…

Man, I hate intentions.

#smh