Took my car in for service today. It was actually needed before the long drive over the holiday, but timing just didn’t work well. Before I left for vacation, I set up the appointment for when I got back. That works out to just about two weeks before the the appointment.
The appointment is the scheduled 45k mile checkup. This is the one recommended by the manufacturer. So I expected, given the lead time, that there would be no issues in completing the work needed for this appointment. As a business, I expected they would have all the stuff they needed for the appointment lined up before the appointment. That would be good customer service – so that it is all done in one trip.
I guess I expected too much.
They don’t have the air filter needed for my car. This is the dealership, mind you.
It’s the whole, “We’re having a hard time getting parts” and “Everything is back ordered” and “Come back another day and we can just slap that thing in” and “We’ll have it by 3:00 (later) today.”
So now I need to make a second trip over here because you didn’t check to see if you had all the parts needed for this very specific check up?
That’s not good customer service.
Anyone else experienced this whole “back order/supply chain” excuse lately? That seems to be a pretty standard answer when a business can’t delivery on the services they are selling. Is this REALLY that bad of an issue or are businesses just using it as crutch?
Kind of like the whole “national coin shortage”? There is’t one really. Business seems pretty normal to me.
Am I being unreasonable? Should I give grace for something like this when there was time to prepare or give me a head’s up before the appointment?