Do your job

man sitting on black leather padded chair

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The job I have is to help people with the software they use every day. I help them extract data from the software and help then fix issues when it doesn’t work correctly.

What I don’t like doing is their jobs for them.

We often get requests that are a are a regular function of their job, something they should know how to do after years of working at the job. Yes, there are those who are new to the position so I can understand asking for help at that point.

However, there are lots of people who call us on a regular basis to help them get data from the system they should have learned how to do by now. They just refuse to figure it out.

“Oh, it’s just easier if you do it.” 

“I know it is accurate when you do it.” Um, no, not necessarily. It’s your data. We don’t know if it is accurate. We just tell you what we see.

“It takes too much time to learn this stuff.”

Good grief…just freaking do your job.


Anyone else out there tired of doing someone else’s job? What is it and why do you do it?

System malfunction

computer content control data

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I work in software support. I am an analyst. I solve problems. I train people on the software. I make suggestions for improvement.

Yesterday, I discovered a major issue with the new product that could potentially put the brakes on software migration from the old version to the new version. It won’t stop it, but it has the potential to slow the process drastically until it is fixed (which could take months).

Needless to say, I am not on everyone’s “happy list” today.

I love my job.