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I work in software support. I am an analyst. I solve problems. I train people on the software. I make suggestions for improvement.

Yesterday, I discovered a major issue with the new product that could potentially put the brakes on software migration from the old version to the new version. It won’t stop it, but it has the potential to slow the process drastically until it is fixed (which could take months).

Needless to say, I am not on everyone’s “happy list” today.

I love my job.