Mind reader

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I provide customer support to school district for their SIS. I have clients all the time that apparently think we are mind readers because they give us no details in order to investigate an issue.

Today’s email:

Hello, one of my teachers has posted his grades but some still show as not posted. Can you tell me why this is so so I can pass it along?

What am I supposed to do with this? There is nothing in this email that gives me any clue what to investigate other than it is a teacher and has something to do with his gradebook.

This should be proof about customer service people and why they are already irritated before you even start talking to them. If you are going to be a smart customer/client, you have to provide the people that help you with detailed information not just “it’s broke and I don’t know what to do.”

Now, I have to call this client and ask questions before I can even begin to investigate the issue. This is a waste of my time and a waste of theirs as well. It could be easily fixed, but I won’t know this on the initial call because I will have to get more info first.

*shakes head in disgust*

Come on people, work with us here. We aren’t mind readers.

Fast talker

person woman smartphone calling

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I have written in the past about a co-worker who talks so fast that she sucks all the air out of the room and doesn’t leave room for anyone else to say anything.

Well, I also have a co-worker that apparently thinks she can read my mind and tries to finish my sentences for me, right or wrong. We can be talking about something and she interrupts to try and say what she thinks I was going to say, only for me to stop and have to redirect her in another direction. She must think she knows everything.

I am pretty sure that means she isn’t really listening, but trying formulate where I am going so she can jump ahead and finish what it is we are working on or trying to troubleshoot.

Irritating. Not to mention it takes more time than necessary because you are always putting her back on the right track.


Tell me something annoying about one of your co-workers. What drives you nuts at work? Let’s commiserate!