Resolved

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Final episode of the whole Comcast/xFinity saga (at least until the next issue comes up…). If you are curious as the to what led up to this, you will have to take a look at Thieving and Ongoing Saga. Those will get you caught up.

So, yesterday, I was back on the phone with Comcast for over 45 minutes, again. I called and after running through the whole saga with yet another customer service representative, and him reading over all the previous notes left by all the various other people I have talked to throughout this ordeal, he finally messaged the payment services division.

He has to use use their internal messaging service to make contact so it took about 20 minutes to get a response back from this division. Once they responded back, they had to do their research based on the reference number I had been given. They finally sent a message back that the person who had been assigned the case wasn’t in the office but would get back to me in the next 24-48 hours.

So, after all of that, I am left with, “Don’t call us, we’ll call you.”

$#%@&!

My skepticism was at an all time high.

Lo and behold, 10 minutes after I get off the phone, I get a phone call from the guy supposedly researching the issue. He apologized three times for not getting back to me sooner since he had indeed received everything he needed last Friday when I emailed the documents in. BUT, they still couldn’t locate the payment as yet and he was still doing research. He would call me back when he knew more. I also asked if I could get a credit applied to my account because of all the time and trouble this has caused and it was an error on their part since it has been paid the same way for years. He said, no, he couldn’t do that and they weren’t sure why it had happened.

If I could have reached through the phone, I likely would have punched him. But, I was trying to be nice, not really expecting a response, so I thanked him and asked if there was a number I could reach him directly at. He actually gave me a number and extension. I was surprised, but hung up thinking I wouldn’t hear from him for another week.

15 minutes later, he calls back and said they had located the payment and that it got applied in a different division (whatever the F to the uck that means) and that it would be transferred and applied to my account within the next 24-48 hours.

20 minutes later he called back and left a message that it was now applied to my account and that would resolve the issue. No “Thanks for your patience” or “We’re sorry, here’s some credit…” or anything.

Honestly, I want groveling. I want profuse and profound sucking up to keep my business.

But we all know, especially them, that they have us over a barrel.

Anyway, I logged in this morning and the payment has been applied to my account. Case closed. I hope.

We’ll see how the payment goes this month, with I just schedule yesterday.

Ongoing saga

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Comcast/xFinity has some real nerve. Obviously, there is always an issue with the cost of their service. Too high for too little. That has never been in doubt. But, if you saw an earlier post (Thieving) about the issue I was having with their billing, well the saga continues…

So, brief catch-up if you haven’t read the other post. Comcast decided randomly that it wouldn’t accept payment from my bank. They have done so for years but suddenly have decided the payment last month wasn’t going to be accepted. Instead of notifying me of an issue, they just said I hadn’t made the payment and said my account was “past due.” My bank says and has proven the payment was made and accepted by Comcast (thus, money was deducted from my account.) Now you are caught up.

I have made several calls the Comcast and navigated their stupid automated system over and over to get to a live representatives, who quite frankly don’t know squat. I was told the first time I needed to get confirmation from my bank that the payment was made.

I did so. It wasn’t the “right” kind of verification.

So, I was finally able to get through to Comcast payment services who said that they did receive a payment couldn’t (read wouldn’t) apply it because they needed some kind of verification because it was paid by a “virtual credit card.” Say what? I am using the bill payer service from my bank and the payment is made electronically to their system. There has never been an issue before. They don’t me to contact my bill payer service at the bank to get the specific authorization they needed.

I contacted the bank. They did their research and communicated directly to Comcast with the information. Comcast’s response? The customer has to provide the proof.

#$%&#$$@!!!!

Listen, Comcast, I authorized the bank to pay you. You have an agreement with the bank to accept electronic funds payments. You have been accepting said payments for years. Now, you won’t accept the payment and want me to authorize a payment the bank made on my behalf?

What the F’n crack you smoking over there?

I haven’t yet sent the proof to Comcast yet, but I’ll let you know if need a couple of you to accompany me down the the office to voice my literal displeasure in doing business with them.

How about a peaceful protest involving some windows and flipped cars? I feel like burning something down.

Thieving

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Corporate thieving of the little guy. Unfortunately, there isn’t much you can do in the world of “allowed monopolies.” The cable company has you over a barrel and if you don’t fight them tooth and nail, you’re gonna take in the tail.

Friday night saw an email come to the inbox that indicated I hadn’t paid my cable (internet) bill. I knew that wasn’t the case, but immediately went and reviewed the checkbook (yes, I keep a hard copy) and then the online transaction roster for my bank. Sure enough, payment was made in the middle of the month. Mind you, I have paid the same way via the bank with an electronic payment for years. Never any trouble. So why now?

Saturday morning I called Comcast/xFinity and asked what the heck was going on since I had confirmation from the bank that the payment was made. I didn’t have all the real specific details because I honestly didn’t think I would need it. Turns out, I did and will need to talk to them again.

They proceeded to tell me that a payment was never received and I know owe them for two months (past and upcoming).

Uh, I don’t think so! The payment has clearly been deducted from my bank, so you can eat my shorts.

I called the bank and got REAL specific details and will need to call the thieving corporation back.

Hopefully I have better luck this time…I can’t wait to wait on hold for hours on end…

Have you had this happen before? Have you had this happen with Comcasst/xFinity, specifically? What did you do or how did you get it resolved?

Disconnect

grayscale photography manikineko

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Well, it’s been a trying 24 hours.

Roof leak – still dealing with that issue.

Yesterday, after working fine the day before, the internet decided it didn’t want send any data to our devices. It just plain pooped out, even though it was showing there was a WiFi signal. After more than an hour on the phone with a tech, I was going to have to go and exchange the modem and router for a new one.

Hard to work from home (telecommute) when the internet isn’t working.

Exchange is done and now I am back up and running.

Irritated. To say the least. But, at least it is getting better.