Wait times…

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“Wait times maybe be longer than usual due to higher than anticipated call volumes.”

We’re all familiar with that little phrase, right? We have all be stuck on hold with companies that play this over and over while you sit and wait for someone that isn’t a robot recording to pick up the actual phone and talk to you. In times of an emergency or in times when your system isn’t working as designed, I can see a legitimate reason for getting this message.

What is irritating is that you don’t have the ability to answer a high call volume should it happen or you have purposely caused your system to be overloaded because you caused it to be by your actions.

Case in point:

You send an email to all your subscribers with an offer to add something to their account for free for a limited time.

BUT, in order to take advantage of this offer you have to have your customers actually call you, thus clogging up your phone system.

NOT, make it available to be done on your website with a special code to make the discount apply when it would normally be done there in the first place.

Yeah, that’s good marketing!

Who came up with this idea? Why would you require an action be done over the phone when said action could be done on the website you have for doing said action? Makes no sense.

Irritating and takes advantage of your customer’s time.

Check is in the mail

selective focus photography of a mailbox

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No, this isn’t what you think. It has nothing to do with someone supposedly sending a payment and telling you the cliche “Check is in the mail.”

No, this has to do with those unwanted, unnecessary, and unsolicited credit card offers that come in the mail with checks “for convenience.”

The long and short of it, quite frankly, is that this practice should be illegal.

Why, you ask? Well, let me break it down for you…

  1. Identity theft. Could this make it any easier for someone to steal, or at least impersonate you to get money or open an account in your name? I don’t know if anyone has noticed but mail theft is still a thing these days.
  2. Increasing debt. Americans have a saving problem and instead have exactly the opposite – a debt problem, of epic proportions. Sending people “free money” in the mail isn’t a practice that should continue because it encourages the behavior that gets many people in trouble financially, and likely legally too.
  3. Junk mail increase. We don’t need more crap in our mailboxes! Not to mention the incredible amount of waste it generates. Companies want to be “green”, right? Perhaps they should think about the waste they generate and environmental impact they have because of their unsolicited mailings.
  4. Because I want it that way. Call me grumpy. Call me a curmudgeon. Call me whatever you want, but I want it my way. Besides, I am pretty sure I speak for nearly anyone with a mailbox. We’ve had it up to our earlobes with your junk mail, credit card offers, catalogs, and other crap.

Anyway, I don’t know if they can make it illegal but I am sure it would get a lot of votes it it were put to the people. It’s irritating on many levels, so it isn’t “for my convenience.” It just creates other problems the consumer has to deal with.

Who’s with me here?


 

What do you receive in the mail that irritates you to no end? Drop a comment below with your mailbox frustration.