Customer chat

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Don’t ya just love it when a major company won’t let you cancel a service without contacting them first? I fully expected to have to contact someone since I didn’t really want to cancel, but that is how you get movement. BUT, I found that when I tried to cancel online that their website magically had issues and you were forced to contact them.

The kicker here is that in the past you were able to go directly to a chat with a customer representative. This is apparently no longer a thing since there was nowhere on their website to access this help without getting the magical broken link.

When you get tot he information page for “additional help” there is a section that gives details about their chat feature and a button. Guess what? Button is greyed out (meaning not active) and unusable, even though the stated business hours are in full effect.

So, they actually force you to call them.

I was able to get what I want, but the fact that I have to go through this every year is stupid.

But, play the game I will.

Sirius-ly annoying

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Does it astound you how companies or corporations or whatever you wanna call them when they assume the customer is stupid? Does it astound you that they don’t realize in today’s world that there are other options that you, as the customer, have when it comes to entertainment? It frustrates me. Gets me all pissy, and stuff. Guess I am in the right place…

So, the subscription to SiriusXM is up in my car. Well, in another month, but basically I have gotten the renewal notice already. Knowing there is a “game” to play with these companies I called and went through the stupid hassle again. The whole point here is that as the customer we shouldn’t have to play the game in order to get the best deal. Sirius-ly.

When I got the car I had and used the free trial. When the trial was up I cancelled the service. I wasn’t going to pay $20+ a month for radio in my car when I can literally get it for free or use whatever streaming service I have on my phone. Sure, there are lots of choices available via the service but they a pretty much the same as the apps I can get on my phone and they are actually better than listening to the regular radio because there are no (or rarely) commercials. So there is some give and take when it comes to features.

After about eight months and multiple offers at different pricing tiers, SiriusXM finally hit one I couldn’t pass up. It was better than some of the streaming services on the phone, Amazon, and Apple. So, for just over $6 a month I felt it was worth it. After a year at that price, and a pandemic going on, they offered another year of the service at the same price. Of course I accepted it have enjoyed it more since used it nearly every day while working from home.

Now, two years later, its that time to renew again.

I did the messaging online and long story short, they didn’t offer me the same deal to start with. They instead offered just six months and then back to their “regular” price.

Uh, I just said if I wasn’t going to get the same price I was going to cancel. Did you not believe me?

So I told them to cancel it.

Oh, wait, suddenly now the same price is available again…weird…

No, not really. They just like to yank people’s chains hoping you’re stupid enough to pay any attention to the deal you’re getting. It’s irritating. Sirius-ly.

Anyway, I renewed at the same price I have gotten for the last two years. Do you supposed since I have had the price for three years that it should now be the “regular” price?

Probably not. And I’ll have to cancel again next year.

Or not.