Resolved

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Final episode of the whole Comcast/xFinity saga (at least until the next issue comes up…). If you are curious as the to what led up to this, you will have to take a look at Thieving and Ongoing Saga. Those will get you caught up.

So, yesterday, I was back on the phone with Comcast for over 45 minutes, again. I called and after running through the whole saga with yet another customer service representative, and him reading over all the previous notes left by all the various other people I have talked to throughout this ordeal, he finally messaged the payment services division.

He has to use use their internal messaging service to make contact so it took about 20 minutes to get a response back from this division. Once they responded back, they had to do their research based on the reference number I had been given. They finally sent a message back that the person who had been assigned the case wasn’t in the office but would get back to me in the next 24-48 hours.

So, after all of that, I am left with, “Don’t call us, we’ll call you.”

$#%@&!

My skepticism was at an all time high.

Lo and behold, 10 minutes after I get off the phone, I get a phone call from the guy supposedly researching the issue. He apologized three times for not getting back to me sooner since he had indeed received everything he needed last Friday when I emailed the documents in. BUT, they still couldn’t locate the payment as yet and he was still doing research. He would call me back when he knew more. I also asked if I could get a credit applied to my account because of all the time and trouble this has caused and it was an error on their part since it has been paid the same way for years. He said, no, he couldn’t do that and they weren’t sure why it had happened.

If I could have reached through the phone, I likely would have punched him. But, I was trying to be nice, not really expecting a response, so I thanked him and asked if there was a number I could reach him directly at. He actually gave me a number and extension. I was surprised, but hung up thinking I wouldn’t hear from him for another week.

15 minutes later, he calls back and said they had located the payment and that it got applied in a different division (whatever the F to the uck that means) and that it would be transferred and applied to my account within the next 24-48 hours.

20 minutes later he called back and left a message that it was now applied to my account and that would resolve the issue. No “Thanks for your patience” or “We’re sorry, here’s some credit…” or anything.

Honestly, I want groveling. I want profuse and profound sucking up to keep my business.

But we all know, especially them, that they have us over a barrel.

Anyway, I logged in this morning and the payment has been applied to my account. Case closed. I hope.

We’ll see how the payment goes this month, with I just schedule yesterday.

Mind reader

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I provide customer support to school district for their SIS. I have clients all the time that apparently think we are mind readers because they give us no details in order to investigate an issue.

Today’s email:

Hello, one of my teachers has posted his grades but some still show as not posted. Can you tell me why this is so so I can pass it along?

What am I supposed to do with this? There is nothing in this email that gives me any clue what to investigate other than it is a teacher and has something to do with his gradebook.

This should be proof about customer service people and why they are already irritated before you even start talking to them. If you are going to be a smart customer/client, you have to provide the people that help you with detailed information not just “it’s broke and I don’t know what to do.”

Now, I have to call this client and ask questions before I can even begin to investigate the issue. This is a waste of my time and a waste of theirs as well. It could be easily fixed, but I won’t know this on the initial call because I will have to get more info first.

*shakes head in disgust*

Come on people, work with us here. We aren’t mind readers.

Precedent

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The war on your rights, freedoms, and beliefs is about to get worse. Thankfully, there have been some changes in the Supreme Court that will (hopefully) change the trend of erosion that has been taking place. That, however, won’t stop those on the left from waging a war on the Bill of Rights.

A prime example of such would be the attach on student rights. The indoctrination of students has been going on for years and will continue as, unfortunately, there are not enough people in education that come from the conservative side of the aisle. Everywhere you look, from K-16, there are liberals dominating the arena of education and they are bent on destroying anything that smells of traditional, conservative values.

Last week, a 3rd grader felt the wrath of such an attack. All because a face mask had a message that the principal apparently found offensive. Double standard? Of course. There have been other messages on face masks that didn’t offend, though it may have been to some. But, this little girl gets called out for her message – one that was only directed to herself.

“Jesus love me.”

Not “Jesus loves you.”

The former is a personal message, meant for the person. The second is a message of projection, meant and directed at others.

I have a feeling the school district and the principal will be issuing apologies fairly soon. They are totally in the wrong and the Supreme Court has already addressed and established precedent with related to student speech, including symbolic speech. So, there should be a reversal fairly shortly.

Should schools protect students from some messages? Of course. The courts have established this too, when it comes to messages and images that would be inappropriate for the age group as well as something that would be deemed a disruption to the educational process. So, anything that promotes illegal drugs, illegal actions, offensive language, sex, etc. The definition of “offensive language” has changed over the years and seems to be subject to the whims of whomever is in charge. There has been an obvious double standard here when it comes to liberal and conservative values. So, that seems to waver, even though the established “offensive language” is really based on the seven words that supposedly can’t be broadcast (even this has changed).

Anyway, I am glad that someone has challenged the principal and district, though the district (as far as I can tell) hasn’t come out in support of the principal. Students, when at school, should be able to see and hear both sides of an issue and make a determination for themselves, not be indoctrinated one way or another.

Ongoing saga

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Comcast/xFinity has some real nerve. Obviously, there is always an issue with the cost of their service. Too high for too little. That has never been in doubt. But, if you saw an earlier post (Thieving) about the issue I was having with their billing, well the saga continues…

So, brief catch-up if you haven’t read the other post. Comcast decided randomly that it wouldn’t accept payment from my bank. They have done so for years but suddenly have decided the payment last month wasn’t going to be accepted. Instead of notifying me of an issue, they just said I hadn’t made the payment and said my account was “past due.” My bank says and has proven the payment was made and accepted by Comcast (thus, money was deducted from my account.) Now you are caught up.

I have made several calls the Comcast and navigated their stupid automated system over and over to get to a live representatives, who quite frankly don’t know squat. I was told the first time I needed to get confirmation from my bank that the payment was made.

I did so. It wasn’t the “right” kind of verification.

So, I was finally able to get through to Comcast payment services who said that they did receive a payment couldn’t (read wouldn’t) apply it because they needed some kind of verification because it was paid by a “virtual credit card.” Say what? I am using the bill payer service from my bank and the payment is made electronically to their system. There has never been an issue before. They don’t me to contact my bill payer service at the bank to get the specific authorization they needed.

I contacted the bank. They did their research and communicated directly to Comcast with the information. Comcast’s response? The customer has to provide the proof.

#$%&#$$@!!!!

Listen, Comcast, I authorized the bank to pay you. You have an agreement with the bank to accept electronic funds payments. You have been accepting said payments for years. Now, you won’t accept the payment and want me to authorize a payment the bank made on my behalf?

What the F’n crack you smoking over there?

I haven’t yet sent the proof to Comcast yet, but I’ll let you know if need a couple of you to accompany me down the the office to voice my literal displeasure in doing business with them.

How about a peaceful protest involving some windows and flipped cars? I feel like burning something down.

Fatigue

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Anyone else just tired of everything? I mean, like, EVERYTHING.

Literally half the country has lost it’s freedom loving mind.

Not to mention that literally three counties in my state control (read that as dictate) the election results for the other 36.

I am just tired. No wonder people wander into the wilderness, live off grid, and desire to never see other humans again.

Cavemen had it good.

Prognostication

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Tonight will be one of the dumbest nights in television history.

Tonight networks, television stations, cable news channels, radio stations, and literally everyone else will be trying to predict who will win the election(s).

They will be falling all over themselves trying to get the scoop and declare a winner first. They will make predictions on races all over the country, for lots of different elected positions.

They will, in effect, be meddling in the election.

It happens every year and it is actually kind of disgusting and should be illegal.

East coast voting stations and polling places close (at minimum) three hours earlier than West coast stations and polling places. As such, announcing any “results” of what East coast states are doing or the way they are leaning actually influences what happens on the West coast. If voters on this coast see predictions that tell them the election is going one way or the other, it actually discourages people from voting. Amazingly, there doesn’t seem to be a lot of research on this, but it is safe to say it happens. It’s human nature.

So, keep it under wraps. Stop trying to predict a winner before there are true results. It’s not only irritating, but it’s actually irresponsible and verges on tampering.

But, of course, we won’t see that happen tonight. So, sit back and watch the stupidity. Or not.

Last minute

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Nothing like starting the day off at work thinking you are going to be doing one thing, only to find out that that plan is totally out and you will be doing something completely different and something you haven’t prepared for at all.

I got thrown into a training today, on a piece of the software that I am somewhat familiar with but by no means an expert on. Someone else has been prepping for this training for weeks and they were ill so they couldn’t do the training this morning. Luckily they had written a script for the training and I had an outline to work from. Otherwise there would have been a lot more fumbling around than there was.

The training went fine (I think) with only a few little spots where I needed a little help from my co-host, but the software was demonstrated and is now at least familiar to those who might be using it.

I may not get the best training ratings though. As someone who has sat through plenty of trainings, you can always tell when the trainer isn’t as familiar with the subject matter as they would like to be. That was me this morning. So, I imagine the reviews won’t be all the great.

Oh well. Good thing my paycheck doesn’t depend on it at this point.

Journalism is dead

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Or at least it is nearly dead. There are still people out there who are doing their best to write and publish from a neutral perspective and this is EXTREMELY rare these days.

Glenn Greenwald isn’t the poster child for complete neutrality, but at least he comes close. While he may be a left-leaning journalist, he hasn’t pulled his punches when it comes to criticizing the left. He has pursued the truth and has exposed some very dark corners in American politics and government. But, that obviously can only go so far. Up to now, he hasn’t seen much in the way of censorship (or at least that is the way he describes it).

But, that has changed. Balanced and honest journalism requires that you see things from both sides and attack both sides when necessary. Yes, that is a little like biting the hand that feeds you, but a true journalist can’t ignore one side of every story. If they choose to do so, the sully the profession (as I am sure you are fully aware that most Americans don’t trust the media any longer).

Greenwald has resigned from the media outlet he helped co-found. Because they wanted to censor an article he wrote on Hunter and Joe Biden, one that was critical of the Democratic darling and the media cover-up of revelations related to business dealings in foreign countries. He is justified in asking questions and form an analysis, apparently that other journalists are even unwilling to think about, because others are not asking the questions and are not willing to be critical.

We have known journalism is dead for a long time. Thus, the distrust of the American media. But this, this is a whole different level of censorship and verges on conspiracy by the left to support a political candidate purely because he is the alternative to a candidate they have tried repeatedly to destroy over the last six years. Their mantra has been and continues to be, “Anyone but HIM!” So much so that they even eat their own when people don’t fall into line with their narrative.

I hope you take a look at the information provided by Greenwald. It is fascinating and eye opening. It is enlightening, but also confirms what many already know. Only now, we know it without a shadow of a doubt.

Perfect storm

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I could use a perfect storm. Not just any perfect storm though. I want a specific perfect storm of relief, not one that full of problems either.

I want a perfect storm that:

  • Gives me unlimited free time (I don’t want a job).
  • Gives me an unlimited amount of money (ok, doesn’t have to be unlimited, but a VERY VERY large amount).
  • Gives me freedom from all current responsibilities…read that however you’d like…

That’s it.

I am easy to please (ok, not really but those things would go a long way to pleasing me).

You might be thinking, “Oh, but money creates problems too, so it won’t solve all your problems.” If you’re thinking that, you can just take your negativity some place else. I am the only one around here that can have this kind of attitude.

Besides, I have never had that kind of money, time, and freedom. I would like to see if I can handle those “problems” that arise from this perfect storm of relief. I think I can do it.

I know I can!

Who wants to perfect storm with me?

Suppression

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Did you see that post from yesterday? The one where I asked people not to vote if…

I am guessing probably not.

Wonder why I ask? Because I believe WordPress is suppressing it.

I can’t think of any other reason why it wouldn’t have gotten at least five times as many views (I don’t ask for much, really). Honestly, wouldn’t people be interested just to see what it is about? I click on stuff to read all the time just because I wanna know what point of view the author is coming from, even if I don’t agree. Am I the only person who does this now? Do you only read the headline and move on without giving it even another thought or shred of curiousity?

As of this morning, it only had TWO views. Of those two views, none of them were from the Reader – those people (roughly, there is a lot of spam) who actually have followed the blog. There are no views on it today yet either.

I can only come to one conclusion…it’s being suppressed because it is telling people not to vote. Well, not exactly, but essentially that is the suggestion if you can’t meet certain qualifications, most of which are pretty straight-forward and common sense.

I guess asking for people who are educated, well informed, and have common sense to vote is wrong.

Interesting. How the politics of free speech play out on social media and other platforms, right?