Mind reader

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I provide customer support to school district for their SIS. I have clients all the time that apparently think we are mind readers because they give us no details in order to investigate an issue.

Today’s email:

Hello, one of my teachers has posted his grades but some still show as not posted. Can you tell me why this is so so I can pass it along?

What am I supposed to do with this? There is nothing in this email that gives me any clue what to investigate other than it is a teacher and has something to do with his gradebook.

This should be proof about customer service people and why they are already irritated before you even start talking to them. If you are going to be a smart customer/client, you have to provide the people that help you with detailed information not just “it’s broke and I don’t know what to do.”

Now, I have to call this client and ask questions before I can even begin to investigate the issue. This is a waste of my time and a waste of theirs as well. It could be easily fixed, but I won’t know this on the initial call because I will have to get more info first.

*shakes head in disgust*

Come on people, work with us here. We aren’t mind readers.

Last minute

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Nothing like starting the day off at work thinking you are going to be doing one thing, only to find out that that plan is totally out and you will be doing something completely different and something you haven’t prepared for at all.

I got thrown into a training today, on a piece of the software that I am somewhat familiar with but by no means an expert on. Someone else has been prepping for this training for weeks and they were ill so they couldn’t do the training this morning. Luckily they had written a script for the training and I had an outline to work from. Otherwise there would have been a lot more fumbling around than there was.

The training went fine (I think) with only a few little spots where I needed a little help from my co-host, but the software was demonstrated and is now at least familiar to those who might be using it.

I may not get the best training ratings though. As someone who has sat through plenty of trainings, you can always tell when the trainer isn’t as familiar with the subject matter as they would like to be. That was me this morning. So, I imagine the reviews won’t be all the great.

Oh well. Good thing my paycheck doesn’t depend on it at this point.

Stacked up

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The work is stacking up and there is no sight to get it all done. Not any time soon.

More and more things are being added but nothing is being taken away. There is no time to focus on anything, so projects that would help clients aren’t getting done. Instead, dealing with “immediate needs” is eating up all our time.

I am not sure how I will be able to dig myself out of the backlog of work. My projects have been pushed and pushed and pushed.

Anyone else find it hard to go to (in whatever form that looks like) work when they are constantly feeling behind?

State of affairs

Just sitting here feeling the same as Mr. Bean. There have been a lot of these kinds of days lately.

Society.

News.

Family.

Government.

Politics.

Work.

Life.

Fly it high, Mr. Bean. Fly it high.

Unknown

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People at work are angry with you. Well, not really angry so much as irritated because you didn’t do a part of what you were supposed to.

I just learned that I was supposed to do part of a software configuration in the new software for a school district that just converted. It’s not a life or death issue and, yes, it is inconvenient but it isn’t something that keeps the district from doing what it is supposed to do.

The only problem is that I didn’t know I was supposed to do it.

The process is still pretty new and there are no manuals from the software company that says “Do this in this order to set up the software for district use after conversion…” so we are kind of feeling our way through the process. Stuff gets missed or falls through the cracks since we don’t know completely what needs to be done.

There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.

Donald Rumsfeld

So why the heck are you irritated with me if I didn’t know I was responsible? And why the heck are you irritated with me if I didn’t know what the heck I was supposed to do if I didn’t know I was supposed to do it?

Now that I know, I am aware of it and can take care of the next time, but for now:

BITE ME.

Roofing

focused man building roof of wooden construction

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The roof on the house finally got fixed about three weeks ago. It was a long wait, but I am glad I don’t have to worry about that now.

However, while all of the waiting was going on I decided it would be a good idea to build a lean-to off the side of the garage. It wasn’t at the stage where it could be roofed when the roofers where here, so…I have to do it.

Let me tell you, I am glad I don’t do that for a living. It is hard work!

I already knew this, but it reminded me while I worked on it (during one of the hottest weekends of the summer) Friday night and Saturday afternoon.

It’s not done and I am not looking forward to climbing back up there to finish it. This old, out of shape body, had to take a day off to let some of the stiffness and soreness subside a little.

Maybe that is why I am dreading it today. I know what is ahead of me…

Anyone wanna come finish this for me? It will only be about 84 this afternoon.

 

Mandatory

turned on macbook

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There is (almost) nothing worse than mandatory training that has to be done yearly. Like seriously.

It takes time. It is the exact same thing every year. You have to be an idiot to not already know the stuff they are asking you to be trained on.

I don’t even pay attention to the video delivered training any more. I have done the same training for 15 years now. Sure, they mix up the questions at the end, but the info presented in these training videos almost never changes. Thus, the questions at the end are basic common sense info.

Ugh. I am on the “drug free workplace” module. Can I stab out my eyes and ear drums now?

It’s just that this stuff being mandatory after the first couple of years is a waste of time.

Anyone have mandatory training they have to do yearly that they dread? What is it?

Kicked

man kicking bonfire

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As in, my ass.

Work is kicking it today.

Can I just retire already? (never mind I have like 20 years to go…)

How is there so much work when school isn’t in session? (cuz of the damn Covid think…)

I gotta stop answering my own questions.

 

Over

action adult adventure agility

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I’m over it.

I’m over that.

I’m over this.

I’m over the other thing.

I’m over done.

I’m over did.

I’m over do.

I’m over you.

I’m over me.

I’m over today.

I’m over tomorrow.

I’m over yesterday.

I’m over this day, week, month, year.

 

Want to?

Head in Hands

No, actually I don’t want to.

Adulting.

Being required to do things we don’t want to sucks.

No, I don’t want to wear a mask every fricking place I go.

No, I don’t want to follow stupid city and country rules about how to use my own property.

No, I don’t want to go your stupid trainings.

No, I don’t want to help the constantly needy and irresponsible kids, again.

No, I don’t want to mow the lawn.

No, I don’t want to pay stupid taxes so my money can be used by stupid people for stupid things.

No, I am not answering your stupid question(s).

No, I don’t want to pull weeds.

No, I am not going to do your job for you.

No, I don’t want to go to work.

No, I don’t want to share my food.

No, I don’t want to make you food.

No, I don’t want to exercise.

No, I don’t want to eat something other than pizza and burgers. And ice cream. And chocolate chip cookies. And popcorn.

No, I don’t want to see people. Or talk to them.

No, I don’t want to stop rolling my eyes every time you say something.

No, I don’t want to stop pointing out every time you do something stupid and then it bites you in the ass.

No, I don’t want to listen to your ideas.

No. I don’t want to.

No.

I just don’t want to.

Anyone else feeling this way? Anyone agree with anything listed above? Got a “No, don’t want to…” to add?

Tell me what you think or add another in the comments!