Wait times…

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“Wait times maybe be longer than usual due to higher than anticipated call volumes.”

We’re all familiar with that little phrase, right? We have all be stuck on hold with companies that play this over and over while you sit and wait for someone that isn’t a robot recording to pick up the actual phone and talk to you. In times of an emergency or in times when your system isn’t working as designed, I can see a legitimate reason for getting this message.

What is irritating is that you don’t have the ability to answer a high call volume should it happen or you have purposely caused your system to be overloaded because you caused it to be by your actions.

Case in point:

You send an email to all your subscribers with an offer to add something to their account for free for a limited time.

BUT, in order to take advantage of this offer you have to have your customers actually call you, thus clogging up your phone system.

NOT, make it available to be done on your website with a special code to make the discount apply when it would normally be done there in the first place.

Yeah, that’s good marketing!

Who came up with this idea? Why would you require an action be done over the phone when said action could be done on the website you have for doing said action? Makes no sense.

Irritating and takes advantage of your customer’s time.

Marketing mayhem

red and white ribbon

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Anyone else already tired of today?

Anyone else think this day, Valentine’s Day, is dumb?

The stores love it because it is just a marketing bonanza filled with stupid little gifts. Money, money, money! The cash registers ring non-stop.

Ever notice that the price for things that are normally reasonable suddenly go way up? Case in point, flowers. A dozen roses at Safeway any other time of the year is $14.99. The days surrounding Valentine’s Day…$45.99. Seems like a scam to me! Hopefully you ordered yours early or you may be outta luck, or pay through the nose as the price probably went up.

Sappy cards @ $5.99 a pop. Little trinkets and stuffed animals @ $7.99. Chocolate, of course varies on size and quality, is priced like there is going to be a shortage in the near future. I mean, really, nothing says “I love you” like a box of chocolates.¬†I love you so much, why don’t you add a few pounds.

Don’t even think about reservations at the last minute!¬†Prepare to drop a fortune if you are going to a special restaurant. You might as well just hit up the McDonalds drive-thru and go home to sit on the couch.

Alright. I am sure you get it. I’ll stop.

Today is stupid.

Got a Valentine’s Day horror story? Do you agree with me? Tell me in the comments!