Slow day

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The work day is crawling today.

There are barely any help tickets and the only thing left to do is work on projects…and I don’t want to.

Can we all just go home now?

Staring at the screen waiting for something to happen is mind numbing.

OK, fine, I’ll work on projects.

But I am not going to like it.

Mind reader

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I provide customer support to school district for their SIS. I have clients all the time that apparently think we are mind readers because they give us no details in order to investigate an issue.

Today’s email:

Hello, one of my teachers has posted his grades but some still show as not posted. Can you tell me why this is so so I can pass it along?

What am I supposed to do with this? There is nothing in this email that gives me any clue what to investigate other than it is a teacher and has something to do with his gradebook.

This should be proof about customer service people and why they are already irritated before you even start talking to them. If you are going to be a smart customer/client, you have to provide the people that help you with detailed information not just “it’s broke and I don’t know what to do.”

Now, I have to call this client and ask questions before I can even begin to investigate the issue. This is a waste of my time and a waste of theirs as well. It could be easily fixed, but I won’t know this on the initial call because I will have to get more info first.

*shakes head in disgust*

Come on people, work with us here. We aren’t mind readers.

Last minute

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Nothing like starting the day off at work thinking you are going to be doing one thing, only to find out that that plan is totally out and you will be doing something completely different and something you haven’t prepared for at all.

I got thrown into a training today, on a piece of the software that I am somewhat familiar with but by no means an expert on. Someone else has been prepping for this training for weeks and they were ill so they couldn’t do the training this morning. Luckily they had written a script for the training and I had an outline to work from. Otherwise there would have been a lot more fumbling around than there was.

The training went fine (I think) with only a few little spots where I needed a little help from my co-host, but the software was demonstrated and is now at least familiar to those who might be using it.

I may not get the best training ratings though. As someone who has sat through plenty of trainings, you can always tell when the trainer isn’t as familiar with the subject matter as they would like to be. That was me this morning. So, I imagine the reviews won’t be all the great.

Oh well. Good thing my paycheck doesn’t depend on it at this point.

Blather

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Drivel.

Drone.

Anyone else tired of it?

There seem to be a whole lot of people talking in circles and about nothing, blathering, droning, on and on and on about drivel.

I have co-workers who do it.

I have a governor who does it.

I have family members who do it.

Political candidates are experts at it. Politicians have made a living at it.

The media does it.

Hell, my kids do it.

Anyone else just frickin’ tired of people, life, everything?

I’m over it.

Stacked up

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The work is stacking up and there is no sight to get it all done. Not any time soon.

More and more things are being added but nothing is being taken away. There is no time to focus on anything, so projects that would help clients aren’t getting done. Instead, dealing with “immediate needs” is eating up all our time.

I am not sure how I will be able to dig myself out of the backlog of work. My projects have been pushed and pushed and pushed.

Anyone else find it hard to go to (in whatever form that looks like) work when they are constantly feeling behind?

Unknown

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People at work are angry with you. Well, not really angry so much as irritated because you didn’t do a part of what you were supposed to.

I just learned that I was supposed to do part of a software configuration in the new software for a school district that just converted. It’s not a life or death issue and, yes, it is inconvenient but it isn’t something that keeps the district from doing what it is supposed to do.

The only problem is that I didn’t know I was supposed to do it.

The process is still pretty new and there are no manuals from the software company that says “Do this in this order to set up the software for district use after conversion…” so we are kind of feeling our way through the process. Stuff gets missed or falls through the cracks since we don’t know completely what needs to be done.

There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.

Donald Rumsfeld

So why the heck are you irritated with me if I didn’t know I was responsible? And why the heck are you irritated with me if I didn’t know what the heck I was supposed to do if I didn’t know I was supposed to do it?

Now that I know, I am aware of it and can take care of the next time, but for now:

BITE ME.

Mandatory

turned on macbook

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There is (almost) nothing worse than mandatory training that has to be done yearly. Like seriously.

It takes time. It is the exact same thing every year. You have to be an idiot to not already know the stuff they are asking you to be trained on.

I don’t even pay attention to the video delivered training any more. I have done the same training for 15 years now. Sure, they mix up the questions at the end, but the info presented in these training videos almost never changes. Thus, the questions at the end are basic common sense info.

Ugh. I am on the “drug free workplace” module. Can I stab out my eyes and ear drums now?

It’s just that this stuff being mandatory after the first couple of years is a waste of time.

Anyone have mandatory training they have to do yearly that they dread? What is it?

Over

action adult adventure agility

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I’m over it.

I’m over that.

I’m over this.

I’m over the other thing.

I’m over done.

I’m over did.

I’m over do.

I’m over you.

I’m over me.

I’m over today.

I’m over tomorrow.

I’m over yesterday.

I’m over this day, week, month, year.

 

Stepping back

photo of pathway surrounded by fir trees

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So, there was a pissing match and I didn’t want any part of it.

Turns out that the extra effort to prove me wrong wasn’t just about proving me wrong but to vindicate herself to another teammate too. As a result, a pissing match and tension.

I just decided to step back and not play along.

You can do your thing and the other can do their thing…but tell me what I m supposed to do to help clients when the info wasn’t readily available nor was it clear that there was much more involved than simply running a report on the data.

The problem with pissing matches is that everyone gets burned.

Weird play on words, but it’s true.

Have you stepped into something recently only to realize you best step back rather than get into the middle of it?

Extra effort

elderly gentleman making silence gesture in studio

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So, I have a colleague that likes to take the extra effort to prove herself correct.

Well, “correct” is actually subjective in this case because there are always different ways to go about things in software. Another one of those weird cliche sayings, “There’s more than one way to skin a cat.”

Anyway, she didn’t like that someone other than her had found another way in the software to do something we all thought wasn’t possible at first. She found the first solution and she crowed loudly. As we began to dig in, another colleague and I found another way to do it and when we brought that to the attention of everyone on the team she protested that it wasn’t a viable way to do it.

Well, she now has spent all weekend (unpaid time) to prove that she was correct, to a degree. That her method was the bet way and there really shouldn’t be any other method used.

OK, whatever.

I’m not going to get into it. You can have your silly little victory, but we all know there is more than one way to do it. My ego isn’t that big that I have to be right.

Anyone else have a co-worker that is like this? Has to be right at all costs, doesn’t like it when you show them there are alternative ways to do things?