Back at the office

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Weather in the PNW has had me telecommuting for work. Four days this week, the commute was from the coffee maker to the desk because snow and ice was on the ground.

I am back in the office today and I can honestly say this job can literally be done anywhere. I would love the opportunity to demonstrate this to my boss. My manager is already on board, but the higher-ups still think office space is a good idea.

If someone would like to sponsor a trip for me to a warm, tropical island with a well connect resort (with internet connection), I am open to offers.

Please hit up my inbox. PLEASE.

No, like really, PLEASE!

Between the lines

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Sometimes, things going unsaid is best.

Then there are other times where being blunt is the only solution, awkward or not.

And then there are those times where trying to be tactful sometimes works and sometimes doesn’t.

Anyone feel me on this?

Just saying…

Placation

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I am not sure if that is the right word or not. Generally, I am not at a loss for words but the definition for placation kind of fits but doesn’t at the same time.

The definition means that there is some sort of concession or giving of ground. But what if that isn’t really the case? What if someone has just told you something, like “Let’s discuss this at a later date,” but has not intention of actually following through with their statement. They just said it to shut you up.

Do you know what I mean?

Yeah, I don’t like being treated that way either. Whatever word is appropriate to be used for that situation. Appeasement? Maybe, but again it implies that something was given up by the other party. Concession? No, that’s not it. Patronize? Yeah, maybe that’s it.

I don’t know. I just know I don’t like being treated like that.

 

Teams

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Transition is hard. Lots of people hate change and resist it when it happens. I am not really one for change for change’s sake and I don’t really fear it, but sometimes change just isn’t necessary. – especially when you have something that serves the purpose fine the way it is.

Software changes should make your life better (either more convenient, streamlined, or all encompassing). At the very least, it should make your life less complicated right off the top. At work, we are going in the wrong direction for ease and internal communication.

We are switching from Skype for Business to Microsoft Teams. Never heard of it? Yeah, me neither until now.

I am just learning about this new software and how to use it, but so far I am not all that impressed. It seems to have taken the social media approach to business communication. Teams doesn’t integrate Outlook with it, so not only do I have to have Teams open but I also have to have a separate program open for my calendar and email. How is that really streamlining things? It’s not. At least not yet.

Guess you could say I am not feeling much like a Teams player…

**Thank you, thank you…I’ll be here all week…**

Stepped in it

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I made the mistake of working with a client on an issue that was outside of my knowledge wheelhouse. It really wasn’t that big of a deal and should have been an easy solve for those who are more knowledgeable than I in this particular area. However, as it turns out, not only am I a “middle guy” but so is the client. So you have two middle guys passing information back and forth only to have two larger organizations duking it out above us as they blame the issue for each other.

As such, I was trying to keep my head down and just play my part in passing along information.

Well, as I was following up on this issue this morning (I hadn’t heard anything for several days, going back to last week), I found out that there were at least three other people involved, but didn’t now know that because I wasn’t included in the follow up emails as the issue continues to cause problems.

To add even more confusion, one of my colleagues who was trying to be helpful (though she often steps where she shouldn’t) saw an email in our customer support account that wasn’t addressed properly and started an completely new client ticket before looking to see if there was history on the issue. Now, the issue is in giant CF mode!

I didn’t want to deal with this issue in the first place, so I am going to do what anyone else in my position would do when they venture onto the farm and promptly step into a big pile of B*LLSH#$%…pass it to a colleague who should have been dealing with it in the first place.

Now, I need to find a rag to wipe off my shoes.

Babies

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Babies are ugly.

There I said it.

Nearly all, and I do mean all, babies are ugly. There really is nothing cute about them.

No, I don’t want to see pictures of your baby. No, I don’t want to see pictures of your new grand-baby. No, I don’t wanna see pictures of any baby.

People, listen, no one really wants to see anything about a baby unless they ask you directly to see pictures of the baby. Otherwise, you are just annoying people needlessly with your gushing about a baby no one cares about but you.

Seriously.

I don’t want to read a blog about your babies. I don’t want to see video clips about your babies. I don’t want so hear stories about your babies.

Just knock it off already.

 

Training presenters

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Every been to a training where the presenters were good? Every been to one where they were bad…or really bad?

I didn’t post yesterday because I was at a training and I didn’t have the forethought to get something written ahead of time. So, I missed a day (that wasn’t a weekend) for the first time in over a year. How about that? Well, that isn’t really the important thing here.

Training presenters are an important part to having a successful training, not only from the organization doing the training but also for those there to get the training. I have been to a lot of bad trainings this week.

Yesterday, took the cake though. The morning session was good, but not great. The afternoon was simply painful. I can only describe it with the following analogy:

You are driving along a paved road, making relatively good time at near the speed limit. You are able to focus on the road ahead and see into the distance, making it possible to make adjustments to your understanding of the situation as it arises.

Suddenly, you leave the paved road only to find yourself driving on a pothole filled gravel road where you are bouncing around so violently that maintaining any sort of vision on the roadway becomes difficult at best. You are so jostled and frazzled that it is exhausting just to keep driving.

The training ends by pulling off to the side of the road and getting out of the car.

Get the picture? The morning was OK, but the afternoon had nothing about it that made it worthwhile.

I have complained about this presenter/trainer previously, but the organization keeps running the person out there anyway. And those of us trying to get trained, just keep suffering along the way.