Resolved

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Final episode of the whole Comcast/xFinity saga (at least until the next issue comes up…). If you are curious as the to what led up to this, you will have to take a look at Thieving and Ongoing Saga. Those will get you caught up.

So, yesterday, I was back on the phone with Comcast for over 45 minutes, again. I called and after running through the whole saga with yet another customer service representative, and him reading over all the previous notes left by all the various other people I have talked to throughout this ordeal, he finally messaged the payment services division.

He has to use use their internal messaging service to make contact so it took about 20 minutes to get a response back from this division. Once they responded back, they had to do their research based on the reference number I had been given. They finally sent a message back that the person who had been assigned the case wasn’t in the office but would get back to me in the next 24-48 hours.

So, after all of that, I am left with, “Don’t call us, we’ll call you.”

$#%@&!

My skepticism was at an all time high.

Lo and behold, 10 minutes after I get off the phone, I get a phone call from the guy supposedly researching the issue. He apologized three times for not getting back to me sooner since he had indeed received everything he needed last Friday when I emailed the documents in. BUT, they still couldn’t locate the payment as yet and he was still doing research. He would call me back when he knew more. I also asked if I could get a credit applied to my account because of all the time and trouble this has caused and it was an error on their part since it has been paid the same way for years. He said, no, he couldn’t do that and they weren’t sure why it had happened.

If I could have reached through the phone, I likely would have punched him. But, I was trying to be nice, not really expecting a response, so I thanked him and asked if there was a number I could reach him directly at. He actually gave me a number and extension. I was surprised, but hung up thinking I wouldn’t hear from him for another week.

15 minutes later, he calls back and said they had located the payment and that it got applied in a different division (whatever the F to the uck that means) and that it would be transferred and applied to my account within the next 24-48 hours.

20 minutes later he called back and left a message that it was now applied to my account and that would resolve the issue. No “Thanks for your patience” or “We’re sorry, here’s some credit…” or anything.

Honestly, I want groveling. I want profuse and profound sucking up to keep my business.

But we all know, especially them, that they have us over a barrel.

Anyway, I logged in this morning and the payment has been applied to my account. Case closed. I hope.

We’ll see how the payment goes this month, with I just schedule yesterday.

Mind reader

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I provide customer support to school district for their SIS. I have clients all the time that apparently think we are mind readers because they give us no details in order to investigate an issue.

Today’s email:

Hello, one of my teachers has posted his grades but some still show as not posted. Can you tell me why this is so so I can pass it along?

What am I supposed to do with this? There is nothing in this email that gives me any clue what to investigate other than it is a teacher and has something to do with his gradebook.

This should be proof about customer service people and why they are already irritated before you even start talking to them. If you are going to be a smart customer/client, you have to provide the people that help you with detailed information not just “it’s broke and I don’t know what to do.”

Now, I have to call this client and ask questions before I can even begin to investigate the issue. This is a waste of my time and a waste of theirs as well. It could be easily fixed, but I won’t know this on the initial call because I will have to get more info first.

*shakes head in disgust*

Come on people, work with us here. We aren’t mind readers.

Prognostication

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Tonight will be one of the dumbest nights in television history.

Tonight networks, television stations, cable news channels, radio stations, and literally everyone else will be trying to predict who will win the election(s).

They will be falling all over themselves trying to get the scoop and declare a winner first. They will make predictions on races all over the country, for lots of different elected positions.

They will, in effect, be meddling in the election.

It happens every year and it is actually kind of disgusting and should be illegal.

East coast voting stations and polling places close (at minimum) three hours earlier than West coast stations and polling places. As such, announcing any “results” of what East coast states are doing or the way they are leaning actually influences what happens on the West coast. If voters on this coast see predictions that tell them the election is going one way or the other, it actually discourages people from voting. Amazingly, there doesn’t seem to be a lot of research on this, but it is safe to say it happens. It’s human nature.

So, keep it under wraps. Stop trying to predict a winner before there are true results. It’s not only irritating, but it’s actually irresponsible and verges on tampering.

But, of course, we won’t see that happen tonight. So, sit back and watch the stupidity. Or not.

Last minute

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Nothing like starting the day off at work thinking you are going to be doing one thing, only to find out that that plan is totally out and you will be doing something completely different and something you haven’t prepared for at all.

I got thrown into a training today, on a piece of the software that I am somewhat familiar with but by no means an expert on. Someone else has been prepping for this training for weeks and they were ill so they couldn’t do the training this morning. Luckily they had written a script for the training and I had an outline to work from. Otherwise there would have been a lot more fumbling around than there was.

The training went fine (I think) with only a few little spots where I needed a little help from my co-host, but the software was demonstrated and is now at least familiar to those who might be using it.

I may not get the best training ratings though. As someone who has sat through plenty of trainings, you can always tell when the trainer isn’t as familiar with the subject matter as they would like to be. That was me this morning. So, I imagine the reviews won’t be all the great.

Oh well. Good thing my paycheck doesn’t depend on it at this point.

Journalism is dead

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Or at least it is nearly dead. There are still people out there who are doing their best to write and publish from a neutral perspective and this is EXTREMELY rare these days.

Glenn Greenwald isn’t the poster child for complete neutrality, but at least he comes close. While he may be a left-leaning journalist, he hasn’t pulled his punches when it comes to criticizing the left. He has pursued the truth and has exposed some very dark corners in American politics and government. But, that obviously can only go so far. Up to now, he hasn’t seen much in the way of censorship (or at least that is the way he describes it).

But, that has changed. Balanced and honest journalism requires that you see things from both sides and attack both sides when necessary. Yes, that is a little like biting the hand that feeds you, but a true journalist can’t ignore one side of every story. If they choose to do so, the sully the profession (as I am sure you are fully aware that most Americans don’t trust the media any longer).

Greenwald has resigned from the media outlet he helped co-found. Because they wanted to censor an article he wrote on Hunter and Joe Biden, one that was critical of the Democratic darling and the media cover-up of revelations related to business dealings in foreign countries. He is justified in asking questions and form an analysis, apparently that other journalists are even unwilling to think about, because others are not asking the questions and are not willing to be critical.

We have known journalism is dead for a long time. Thus, the distrust of the American media. But this, this is a whole different level of censorship and verges on conspiracy by the left to support a political candidate purely because he is the alternative to a candidate they have tried repeatedly to destroy over the last six years. Their mantra has been and continues to be, “Anyone but HIM!” So much so that they even eat their own when people don’t fall into line with their narrative.

I hope you take a look at the information provided by Greenwald. It is fascinating and eye opening. It is enlightening, but also confirms what many already know. Only now, we know it without a shadow of a doubt.

Suppression

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Did you see that post from yesterday? The one where I asked people not to vote if…

I am guessing probably not.

Wonder why I ask? Because I believe WordPress is suppressing it.

I can’t think of any other reason why it wouldn’t have gotten at least five times as many views (I don’t ask for much, really). Honestly, wouldn’t people be interested just to see what it is about? I click on stuff to read all the time just because I wanna know what point of view the author is coming from, even if I don’t agree. Am I the only person who does this now? Do you only read the headline and move on without giving it even another thought or shred of curiousity?

As of this morning, it only had TWO views. Of those two views, none of them were from the Reader – those people (roughly, there is a lot of spam) who actually have followed the blog. There are no views on it today yet either.

I can only come to one conclusion…it’s being suppressed because it is telling people not to vote. Well, not exactly, but essentially that is the suggestion if you can’t meet certain qualifications, most of which are pretty straight-forward and common sense.

I guess asking for people who are educated, well informed, and have common sense to vote is wrong.

Interesting. How the politics of free speech play out on social media and other platforms, right?

Thieving

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Corporate thieving of the little guy. Unfortunately, there isn’t much you can do in the world of “allowed monopolies.” The cable company has you over a barrel and if you don’t fight them tooth and nail, you’re gonna take in the tail.

Friday night saw an email come to the inbox that indicated I hadn’t paid my cable (internet) bill. I knew that wasn’t the case, but immediately went and reviewed the checkbook (yes, I keep a hard copy) and then the online transaction roster for my bank. Sure enough, payment was made in the middle of the month. Mind you, I have paid the same way via the bank with an electronic payment for years. Never any trouble. So why now?

Saturday morning I called Comcast/xFinity and asked what the heck was going on since I had confirmation from the bank that the payment was made. I didn’t have all the real specific details because I honestly didn’t think I would need it. Turns out, I did and will need to talk to them again.

They proceeded to tell me that a payment was never received and I know owe them for two months (past and upcoming).

Uh, I don’t think so! The payment has clearly been deducted from my bank, so you can eat my shorts.

I called the bank and got REAL specific details and will need to call the thieving corporation back.

Hopefully I have better luck this time…I can’t wait to wait on hold for hours on end…

Have you had this happen before? Have you had this happen with Comcasst/xFinity, specifically? What did you do or how did you get it resolved?

Group texts

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I feel very strongly about this. Like, VERY strongly.

Group texts (and even group chats, for that matter) are impossibly stupid and annoying.

I don’t want to participate in all the inane drivel most people have to talk about. I especially don’t like my phone getting lit up because of a stupid conversation.

Please don’t include me, unless it is an emergency or something needs to be coordinated. Otherwise, leave me out! AND once those few instances need to be used, stop using the group chat asap. Delete it so there is no accident in choosing the wrong one.

UGH. I despise their use…and, quite frankly, I despise people who feel the need to use them often.

Now you know why I am so grumpy all the time. I just don’t like people. Really.

Authenticity

Social media has a huge problem with authenticity and they actually keep making it worse.

Did you hear that one about Joe Biden and his son Hunter and perhaps some questionable behavior in the past when dealing with foreign governments?

No?

Weird. The article is from a major news outlet with huge readership and is well respected. Apparently a follow-up article is being censored too. Did you see that one?

Well, it is likely that the big tech companies (Twitter and Facebook and Google) are censoring information in order to protect a political candidate they favor. In their words, they justify such behavior out of a campaign to stop “misinformation” to have a chance to “fact check” the story. In doing so, they are actually meddling in the election and doing exactly the behavior they say they are trying to stop.

Double standard much?

There are lots of thoughts on this whole thing (here is a good article that lines it out well) but the thing that sticks out is that the policies these companies claim to use is used selectively. They use it for stories and information they don’t like, but don’t use it when it helps them or hurts someone they don’t like. Application is selective and that’s shady at best.

The best thing would let ALL INFORMATION flow and let the people figure it out for themselves. Censoring some and not others as it fits with your agenda is a bad look.

Neither of these stories showed up on the Google News Feed, except for stories that are commenting about the censorship of the original reporting. Strange? Nope. Google has as much at stake and has made MANY efforts to stem the flow of information on it’s multiple platforms and outlets.

“Houston, we have a problem.”

It will only get worse as their influence grows and they continue to control the flow of information? Remember when there was concern over that whole “net neutrality” and having ISPs and cable companies having control over the flow of traffic? Yeah, this is the same thing but at a different level. That issue involved throttling the actual data (all of it) and this is the throttling of content (all of it, or at least that which they don’t agree with).

Ever felt like your blog isn’t reaching everyone it should? I have often wondered if WordPress isn’t doing the same thing when it comes to posts that they don’t like or agree with. Could it be true? What do you think?

What do you think of the idea of censorship from tech?

Double

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Double. More than double. But not for your pleasure.

A new licensing fee appeared on the renewal form for the car I drive most, a hybrid. It wasn’t there last year, but appeared this year and it more than doubled the cost of registering my vehicle. There was no mention of this fee anywhere in the media, that I can find, until after the fact that it was applied to people’s licensing fees. Surprise! The cost of registering your vehicle more than doubled!

The biggest kicker, I am paying a fee for something I don’t use, an electric vehicle charging station (and those this fee is supposedly going to build). Thus the word HYBRID, meaning it powers itself by using two different types of fuel.

I tell you, bigger government means bigger fees. Always. There is never an exception to this. Ever. The problem is that many times the fees aren’t actually used for the stated purpose, nor do they totally justify the collection of the fee in the first place.

Why is the government in charge of building charging stations for electric vehicles? Why is it that those not driving plug-in cars are paying a fee to plug in a car that won’t plug in?

The epitome of what is wrong with government. I mean there is a LOT wrong with our government, at many different levels, but this is just another fine example of why so many people dislike and don’t trust the government.