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I’ll tell you what, in a world where everything seemingly has to be done online right now, banks aren’t really trying to make the Refi process any easier.

When a bank contacts you about the possibility of lowering the interest rate on your mortgage it should be a breeze. They have all the info they need based on the current loan and short of a few updated documents for verification, it should be a seamless and painless process.

Nope.

At least not with Chase. Maybe others have been better.

Their website doesn’t work like it should. They are communicating, or at least trying to communicate with me, through two different portals instead of one. I can only upload documents in one of those portals, but have another portal to “e-sign” stuff in. Makes no sense.

Then the mortgage advisor assigned to me doesn’t communicate with me until nearly the end of each day so it takes another 24 hours to get anything done. This all could have been done last week, but they can’t print (or download) the documents already signed on their website, and they keep asking for things we have already done.

Irritating I tell ya! I stayed with them because it should be relatively easy if you’re already their customer. Nope. Not so much.

Frustration.