Authentication frustration

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Frustration level has reached CRITICAL. I am having a hard time balancing the internal coolants and I just might blow a top, a gasket, a lid, a …

So, yesterday I upgraded my phone from an iPhone 8 Plus to an iPhone 12 Pro. That part isn’t the frustrating part.

The frustrating part is all the apps that have to be logged back into and set back up and all that jazz that goes with having a new device. BUT, there is one big issue that has been caused by doing this and it is creating a huge roadblock!

The issue – two factor authentication.

Good lord, what a nightmare!

I have two work apps that are used for two factor authentication. Both have to be set back up on the new device. The guy who does the usual setup is on vacation until next week, meaning I am going to have to wait to get help with the setup and I’ll have some limited access to things that are part of my job until it is done. Obviously, that’s an issue.

Also, I am now locked out of my Instagram account…because of two factor authentication. I have two factor authentication set up on my account to keep from being hacked, but what Instagram doesn’t tell you when you set it up is that it MAY or MAY NOT work as it should. What it is supposed to do is send a text message to the phone number used to set up the account. So, when you go to log in, it shows you the number it is sending to but the text message is never sent. I have tried over and over and I get all kinds of other two factor authentications via text, so why it isn’t working is beyond me. Included in that two factor authentication set up is the ability to get recovery codes for when the text message doesn’t work. Great, except the codes don’t work either. I have 5 unused codes from when set it up and none of them have managed to get me back into my account.

Even more frustrating, try finding a place to get “tech support” for these issues. That’s a freaking circus in and of itself! The website is of little help. There is no help in the “reset password” email (especially if it takes you right back to the two factor authentication screen).

I am telling you, two factor authentication is a pain in the ass.

I have finally managed to file a support ticket/report with Instagram/Facebook, but it was tough finding the place to do it. So far, it has produced no results as I go through the process.

Let me tell you, if I get back into my account, I am turning that two factor thing off ASAP. What a freaking nightmare…

Totally makes you rethink upgrading your devices now…

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