Ongoing saga

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Comcast/xFinity has some real nerve. Obviously, there is always an issue with the cost of their service. Too high for too little. That has never been in doubt. But, if you saw an earlier post (Thieving) about the issue I was having with their billing, well the saga continues…

So, brief catch-up if you haven’t read the other post. Comcast decided randomly that it wouldn’t accept payment from my bank. They have done so for years but suddenly have decided the payment last month wasn’t going to be accepted. Instead of notifying me of an issue, they just said I hadn’t made the payment and said my account was “past due.” My bank says and has proven the payment was made and accepted by Comcast (thus, money was deducted from my account.) Now you are caught up.

I have made several calls the Comcast and navigated their stupid automated system over and over to get to a live representatives, who quite frankly don’t know squat. I was told the first time I needed to get confirmation from my bank that the payment was made.

I did so. It wasn’t the “right” kind of verification.

So, I was finally able to get through to Comcast payment services who said that they did receive a payment couldn’t (read wouldn’t) apply it because they needed some kind of verification because it was paid by a “virtual credit card.” Say what? I am using the bill payer service from my bank and the payment is made electronically to their system. There has never been an issue before. They don’t me to contact my bill payer service at the bank to get the specific authorization they needed.

I contacted the bank. They did their research and communicated directly to Comcast with the information. Comcast’s response? The customer has to provide the proof.

#$%&#$$@!!!!

Listen, Comcast, I authorized the bank to pay you. You have an agreement with the bank to accept electronic funds payments. You have been accepting said payments for years. Now, you won’t accept the payment and want me to authorize a payment the bank made on my behalf?

What the F’n crack you smoking over there?

I haven’t yet sent the proof to Comcast yet, but I’ll let you know if need a couple of you to accompany me down the the office to voice my literal displeasure in doing business with them.

How about a peaceful protest involving some windows and flipped cars? I feel like burning something down.

Accountablity

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What are your thoughts about holding someone accountable?

Situation: Someone tells you that they will do something (or have something done, like a service) but it will involve several people for it to be seen through to completion. As the agreed upon service is unfolding, it is clear that its going to get screwed up because there are multiple people involved with several different parts to coordinate to make it happen.

What do you do at this point?

  1. Deal with the individual parts and let it play out, hoping it is done correctly.
  2. Go straight to the person who set the whole thing in motion and make sure they are coordinating the various pieces so the outcome is successful.
  3. Let it all go to crap and then hope it can clean it up after.

Being a planner, I think you know which way I would go here. But, I really want to know…what do you think is the best way to approach this?

Do you let the person who promised something hold on to that accountability, or do you take it on yourself?

Warranty Department

fashion hand hurry outfit

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Continuing the saga from yesterday

With a phone number and instructions to have tools, batteries, and chargers on had when I call the number, I called this morning to make sure that I was calling during East coast hours.

The call was answered by a machine and the instructions were the same as I received in my call yesterday. Then it proceeded to read back my phone number and ask if I would like a call back when someone to handle my call was available, if so, press 1.

1

And now I wait? Until when? It’s been two hours so far. Am I just supposed to wait all day by the phone, in the garage, staring at the tool that doesn’t work?

So, the saga continues…

 

Morning flight

man walking on the road holding black luggage during sunset

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Travel day has arrived! To say that I am excited might be an understatement. Sun, baseball, buddies, beer, food,…yeah, it’s gonna be a blast.

Unfortunately, the start hasn’t been completely smooth.

I left the house one time and got the the airport exactly as anticipated. Grabbed the small suitcase, pulled up the handle for better handling while rolling, and headed to check in for my flight. I was checking the bag (it’s free) so I didn’t bother to check in early.

I got to the kiosk, checked in, and went to put the handle down on the suitcase and it won’t go down…like not move, at all….I pushed. I shoved. I pulled. I pounded. I tried finessing it. NOTHING. It isn’t moving. Great.

I am not unpacking this thing to see if I can get the bars for the handle to move from the inside. Oh, and I didn’t happen to bring my hacksaw with me so I can’t cut the dang thing off.

I asked the luggage people what I should do. They said, “We’ll still check it.” REALLY? Thank goodness!

Stress melted away.

Coffee is being consumed and I am waiting to board my flight. Let’s hope that is the only challenge faced during this trip.

 

Obligation

gray box with silver ribbon

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I hate feeling obligated.

I hate feeling obligated to leave a tip at a restaurant if the service I received was just part of the ordering process. It’s one thing to leave a tip for a server and personal interaction. It is another thing to leave a tip for someone who took an order from behind a counter. I just won’t do it.

I hate feeling obligated to go out of my way for a family just because “we’re family.”

I hate getting invitations to an event and feeling obligated to go because someone has invited me.

I hate feeling obligated to eat the last cookie in the cookie jar because it is probably lonely.

I hate feeling obligated to do things for co-workers. I especially hate being invited to the wedding of a co-worker (by the co-worker, of course) I don’t particularly like all that much. I hate feeling obligated to go to the wedding because “everyone” (or nearly everyone) will be there. Look, just because you are a co-worker, doesn’t mean I want to hang out with you or celebrate your special moments with you outside of the workplace. We just aren’t that close and we never will be. So, I hate having the feeling obligation when it comes to attending this event.

How do I solve such a dilemma?

I’ll just stop having feelings. I am pretty good at that. No feelings? No feeling of obligation.

Done. Solved.

 

Stepped in it

agriculture animal cattle close up

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I made the mistake of working with a client on an issue that was outside of my knowledge wheelhouse. It really wasn’t that big of a deal and should have been an easy solve for those who are more knowledgeable than I in this particular area. However, as it turns out, not only am I a “middle guy” but so is the client. So you have two middle guys passing information back and forth only to have two larger organizations duking it out above us as they blame the issue for each other.

As such, I was trying to keep my head down and just play my part in passing along information.

Well, as I was following up on this issue this morning (I hadn’t heard anything for several days, going back to last week), I found out that there were at least three other people involved, but didn’t now know that because I wasn’t included in the follow up emails as the issue continues to cause problems.

To add even more confusion, one of my colleagues who was trying to be helpful (though she often steps where she shouldn’t) saw an email in our customer support account that wasn’t addressed properly and started an completely new client ticket before looking to see if there was history on the issue. Now, the issue is in giant CF mode!

I didn’t want to deal with this issue in the first place, so I am going to do what anyone else in my position would do when they venture onto the farm and promptly step into a big pile of B*LLSH#$%…pass it to a colleague who should have been dealing with it in the first place.

Now, I need to find a rag to wipe off my shoes.

Savings

abundance bank banking banknotes

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Anyone else notice that banks, the place that needs money more than anyone to do the business of money, does nothing to encourage savings? I mean, well, they do give it lip service but that doesn’t really count.

A bank is a place to put money, to store it or save it. That’s what they were originally created for. It was safer to have it stored in one place where they could keep it safe and then when people needed it they could go there to get it out.

As time went along, the banks figured out they could make money by loaning out the money people deposited with them and then charging interest on the loan, thus making it a profitable venture to store money.

As banks increased the amount they loaned out, they needed more and more people to “invest” with them and they used the new capital to loan more money out. It’s a bit of a vicious cycle, but it makes sense for all involved until…

…until it didn’t make sense to put money in the bank any more.

The interest rate you get from the bank on the money you put in the bank is almost nil. Like far all intents and purposes, it is ZERO. So, what is the benefit of putting money in the bank? Sure, there is the convenience of not carrying around piles of cash or pounds of coins, but is that all?

Banks need capital. You think they’d do something to encourage people to put there money there. I actually deposited a rather large amount of money in a bank that was giving an outstanding rate on CDs (Certificates of Deposit). That’s how a bank should generate capital.

They seem to take for granted that they are just guaranteed business, which maybe they are. Maybe consumers pay no attention at all to the fees or benefits they get from bank to bank, but it does pay to shop around and give business to banks that actually benefit you rather than just use you as an endless supply of currency to feed off of.

We need to be better consumers and actually cause the banks to fight for our money. Let’s bring the competition back and make them beg for our money instead of letting them tell us what we can do with our own money. Make sense?

Who’s with me on this?

Garbage cans

trash near door

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I recently posted about my time in a hotel room and the lights not being on when I got there after dark. There are several other things about the experience I want to talk about, but I didn’t want to do it all at once. Let’s savor the experiences, shall we?

Anyway, the room was pretty clean. Maids at the hotels, for the most part, do a pretty good job. But there is one thing that they do that I am not sure if it is a training thing, or just personal thing they do to irritate guests…

Ever notice the garbage can liners are tied so tightly that you can hardly get anything to go in them? And then when you push an item into it, it breaks the liner or just causes it to come off altogether?

In this case, every single garbage can liner in the room was so tight that you couldn’t get anything into the cans. Stuff literally just sat on top of the can! I tried to push one item into the can, thinking the liner would open up a little and allow the item to go into the can. Nope. No such luck. It just pulled the whole thing loose. Now there was no point to have a liner in the can at all.

Anyone know? Do they do this on purpose? I have noticed this in several hotels now. It must be an industry thing, but why?

 

No complaint here

man standing on stage

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Not today.

It’s hard to complain about people who sacrifice their time, energies, family life, and comfort (and sometimes even their lives) to protect me and my family.

Any time, any where, there have been men and women who have joined the military and answered a call to protect freedoms of the US and other countries around the world.

In simple words, “THANK YOU.”

No words can really express that enough.

Thanks to my family members (relatives I have known and not known; those who served in the past and those currently serving now) who have sacrificed a portion of their lives in service of their country. Your efforts have not gone unappreciated.

Thank you.

Not the fairest in the land

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There was a clear loser yesterday in the fast food wars. The food from a fast food restaurant was anything but royal.

Headed out of town yesterday and so busy getting ready that I forgot to grab something to eat while at the house. It was an hour drive to the destination, so I wasn’t going to make it without a little food. I remembered there was a Dairy Queen along the route that was easy to get in out of, so it seemed like a decent place to hit the drive thru.

From time of order to food through the window, it was 18 minutes. Not fast food by any means. I happened to notice the time I placed the order because I was on a little bit of a time crunch by then. The line ahead of me in the drive thru was moving very slowly, so I started tracking how long it was taking.

Once back on the road, the food came out of the bag. It wasn’t pretty. Not at all.

Now, I realize it is fast food and the expectations aren’t for gourmet food. However, there is some expectation that the food is decently hot and, after that long of a delay, that the food is relatively fresh. Expectations shattered.

The fries were limp. Crispiness wasn’t even close to the vocabulary. Soggy is more like it. Slightly warm, maybe just above room temp.

The burger was warmer than the fries, but the bun had the consistency of being in the warmer and wrapper for 20 minutes. It had been microwaved to be warmed back up, while still in the wrapper. That much was obvious.

Crappy food after an 18 minute wait. Interesting. Disappointing. Since I was already down the road and running behind, I certainly wasn’t going to turn around and ask for new food.

Mental note made: Don’t stop at the Dairy Queen. Ever.