There are lots of people out there these days that say one thing and do another. We would like to think that “our word is our bond” but that isn’t really how it works any longer. “The handshake” used to be all you needed, now it means almost nothing.
“Your actions speak so loudly that I can’t hear what you are saying.”
You say you will do this. You do that.
You offer a service. I pay for that service. You don’t provide said service.
There is nothing more irritating than people who don’t do what they say they will do.