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I waited 19 days to hear from HR about a question I asked to get in response, “No, I’m sorry.”
GEE, thanks. Good thing I didn’t ask an important question.
I asked if they knew the “program code” for a supplement to the healthcare program provided by the state. Not a tough question. Not one that I expected would take 19 days to answer.
When I submitted the question I anticipated an answer in a day or two. I figured it would be something they knew since it was provided by the state and encouraged by the state to participate. They should know this, right? I though so too.
After a couple of days of hearing nothing, I was wondering what was going on. Mind you, after seven days I no longer needed the answer I was looking for. I gave up trying to get signed up. After seven days I figured someone might be trying to track down the information since they should probably know this to pass along to others who might need it.
After two weeks of hearing nothing I just assumed the HR department had decided to ignore my question so I forgot all about the fact that I even asked it.
On day 19 I get a “No, I’m sorry.”
There’s no ‘Sorry it took so long to get back to you’ or ‘I tried finding the information and had no luck.” No ‘You’ll have to work with the program provider to get that info’ or ‘Here’s a number you can try.’
So, I can only conclude that little to no effort was put into my question and therefore the response AND getting any info, let alone a response, from the HR department in a timely manner is out of the question. I can also assume that when this email was seen 15-18 days ago it was too much trouble to respond with the “No, I’m sorry” then.
NO, I’m sorry I asked…