Take my money

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Every had something you really, really, really wanted to buy but couldn’t because they can’t keep it in stock? I am sure you probably have, so that is kind of a silly question.

To throw a whole twist to the situation is that it is only available online, which is more convenient than having to go into the store to check the inventory but it still causes an issue because there is no way to find out when it is back in stock. Like, there is no way to sign up for a notification when it is in fact back in stock. That’s seems weird because, ya know, technology…but it just isn’t an option for this retailer.

I do have some information that it will be restocked “at the end of May,” so there is that to go on. It was also previously not showing up on the website when it was out of stock the first time, but now it is again. That leads me to believe that it could be stocked at any time. So, now I am reduced to checking every hour to see if it pops up.

A similar item was in stock, then out of stock, then magically appeared as in stock, only to be out of stock less than 6 hours later. It wasn’t what I really wanted, but seriously debated the purchase as it was close and did I want to risk waiting for the other one I really wanted? I decided to wait. Which might pay off, but the waiting is excruciating.

I just want to give them my money. Why do they refuse to take it? Hell, I’ll even pre-order it, but they won’t even accept that either.

So, I am left to checking the website….OFTEN…in hopes that it suddenly appears in stock.

Frustrating and exciting at the same time. Know what I mean?

Registered?

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Lots of companies want you to register the product you purchased. Probably so they can track you or something, but hopefully it is because they want to provide you with excellent customer support when the product breaks or malfunctions or something.

Why then, if they want you to do this, does it have to be so difficult?

I went to the Ryobi website to register a product and to make sure the warranty was going to be there if needed. I signed into my account and the very first thing I noticed was that EVERY page I went to the “live chat” box popped up, even after closing it. Annoying…

When I finally got to the product registration page and inputted the model number, the correct product doesn’t come up. WTH? I searched through everything that was suggested and they were the right type of tool, but not even close to the correct model.

So, I had to use the “live chat” after all…only to have to agree to have them send me an email so they could get all the pertinent product details and then they would register the product for me and confirm via email that it was done.

I am still waiting for that email.

Again, this is a large tool company. It’s their website.

Think it should work correctly? Think it is good customer service to have the customer go to your website and then they can’t do the thing they were directed to do on the website in the first place?

Not even remotely.

I hope I get a satisfaction survey…

Wait times…

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“Wait times maybe be longer than usual due to higher than anticipated call volumes.”

We’re all familiar with that little phrase, right? We have all be stuck on hold with companies that play this over and over while you sit and wait for someone that isn’t a robot recording to pick up the actual phone and talk to you. In times of an emergency or in times when your system isn’t working as designed, I can see a legitimate reason for getting this message.

What is irritating is that you don’t have the ability to answer a high call volume should it happen or you have purposely caused your system to be overloaded because you caused it to be by your actions.

Case in point:

You send an email to all your subscribers with an offer to add something to their account for free for a limited time.

BUT, in order to take advantage of this offer you have to have your customers actually call you, thus clogging up your phone system.

NOT, make it available to be done on your website with a special code to make the discount apply when it would normally be done there in the first place.

Yeah, that’s good marketing!

Who came up with this idea? Why would you require an action be done over the phone when said action could be done on the website you have for doing said action? Makes no sense.

Irritating and takes advantage of your customer’s time.

A tool story

Technology in today’s day and age allows companies and customers to better interact.

That could mean that customers have better access to product information and new offerings from a company. It could mean that companies provide better support and customer care when issues arise with it’s products. It could mean that customers are able to communicate with the company their needs for tools and features they need.

Regardless of what could happen, customers should have a good experience with the product and the company. It’s what keeps them coming back to the company and it’s what also has them recommend the company’s products to people they know.

A little over a year ago, I decided it was time to update my power tools so I decided that having something with lots of tools and one battery system would be the best since they are all interchangeable. The answer was…

Ryobi.

In general, I like the tools. They 18v One+ system is a great idea because of the variety of tools that will work off one battery system. No need to have a bunch of different battery sizes and no need to have to buy new and newer tools since other companies keep changing their batteries all the time.

So, I invested. I bought a multiple tool set and over the last year I have added several more tools and a new set of extra batteries with a quick charger (30 minutes to be exact). It’s been a little less than a year since I did this and everything has worked as expected until now.

That 30 minute charger just up and died…used it two weeks ago and it work and then went to use it last week and it didn’t. Nothing. No power.

So, I wanted to find out what now. It is less than a year old and is probably under warranty. I logged into their website, ryobitools.com, and navigation is PAINFULLY SLOW! It takes minutes just to get their page to load, let alone navigate from one place to another once you actually get there.

All I could think as I wait and wait and wait is, “Really?”¬†With a company this large with that kind of budget, they can’t get a website that is zippity-do-dah fast? Kind of not really great customer service, ya know?

When I finally get to the “Contact” page I called the Power Tools phone number for support, 800-525-2579, and their navigation system is garbled and hard to understand…and the number they say to push for help sounds like “8” but when you push that number is says it is invalid. I called several times and finally pushed “2” (sounds nothing like “8”) and got through. WTH?¬†Seriously. I am not joking. Call it yourself.

So, besides having a painfully slow website, they also have a call system that is garbled and hard to understand. Makes total sense for a company trying to get and keep customers, right?

Oh, and after I talked with someone I have to call another department (East coast times, mind you) to get warranty help. I’ll let you know how that goes…

Annoyed

man sitting on black leather padded chair

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There are few things more irritating than playing whack-a-mole on news websites! I mean seriously, why does this have to be such an annoying thing?

OK, to be clear, I am talking about all of the pop-ups, over-sized headers, loud videos, video ads, etc. you get when you visit just about any sort of news site. Whether it is a tech website, an entertainment website, or something else, there are just about always two or three pop-ups that have to be closed to get a clear view of the page.

Annoying! I say. Annoying!

I use an ad blocker, but even that doesn’t get everything. Sometimes it isn’t a third party ad. Sometimes it is even the website sharing it’s own information about something else they would like you to look at. More annoyance.

Why is this necessary? Yes, of course, I know…they make money by clicks and crap like that. Some websites I have just stopped going to (they used to be good ones and I liked them) because I get tired of the same “dance of the pop-ups.” I like whack-a-mole, but not really that much.

All I can say to anyone who might be reading this – STOP IT! You are seriously damaging your name, brand, reputation, whatever by continuing this practice.

*This applies to blogs as well. If you have ads on your blog, make sure you aren’t turning off your readers by having stupid crap like described above.*

Fatigue?

man in green jacket leaning head on blue case

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Are you tired? Are you worn out? Are you weary from the day to day stuff going on? Have you had it up to ears with everything and everyone?

Me too.

But, I am wondering have you had enough of Piss and Moan? I suspect not, but it is odd that the views and visitors have gone down over the last couple weeks. Maybe that is just those spam bloggers not doing their daily clicks to try and get people to visit their sites or buy their crappy services.

Or maybe I just haven’t done a great job of categorizing and tagging my blog over the last few weeks.

Or maybe I just haven’t Pissed and Moaned on a subject that really sparks your ire, frustration, anger, dissatisfaction, or discontent.

Perhaps it is all of those together or perhaps it is none of those at all. Maybe people are just on vacation and don’t have time to take a look.

Do you ever wonder why your stats are down? Me too.

Anyway, if you’re tired, just keep plugging along. Keep moving forward, no matter what it is from. I’m still here for you and I’m still here to chat about those things in your life that just wanna make you Piss and Moan. Even if you didn’t know you needed it!