Wait times…

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“Wait times maybe be longer than usual due to higher than anticipated call volumes.”

We’re all familiar with that little phrase, right? We have all be stuck on hold with companies that play this over and over while you sit and wait for someone that isn’t a robot recording to pick up the actual phone and talk to you. In times of an emergency or in times when your system isn’t working as designed, I can see a legitimate reason for getting this message.

What is irritating is that you don’t have the ability to answer a high call volume should it happen or you have purposely caused your system to be overloaded because you caused it to be by your actions.

Case in point:

You send an email to all your subscribers with an offer to add something to their account for free for a limited time.

BUT, in order to take advantage of this offer you have to have your customers actually call you, thus clogging up your phone system.

NOT, make it available to be done on your website with a special code to make the discount apply when it would normally be done there in the first place.

Yeah, that’s good marketing!

Who came up with this idea? Why would you require an action be done over the phone when said action could be done on the website you have for doing said action? Makes no sense.

Irritating and takes advantage of your customer’s time.

A tool story

Technology in today’s day and age allows companies and customers to better interact.

That could mean that customers have better access to product information and new offerings from a company. It could mean that companies provide better support and customer care when issues arise with it’s products. It could mean that customers are able to communicate with the company their needs for tools and features they need.

Regardless of what could happen, customers should have a good experience with the product and the company. It’s what keeps them coming back to the company and it’s what also has them recommend the company’s products to people they know.

A little over a year ago, I decided it was time to update my power tools so I decided that having something with lots of tools and one battery system would be the best since they are all interchangeable. The answer was…

Ryobi.

In general, I like the tools. They 18v One+ system is a great idea because of the variety of tools that will work off one battery system. No need to have a bunch of different battery sizes and no need to have to buy new and newer tools since other companies keep changing their batteries all the time.

So, I invested. I bought a multiple tool set and over the last year I have added several more tools and a new set of extra batteries with a quick charger (30 minutes to be exact). It’s been a little less than a year since I did this and everything has worked as expected until now.

That 30 minute charger just up and died…used it two weeks ago and it work and then went to use it last week and it didn’t. Nothing. No power.

So, I wanted to find out what now. It is less than a year old and is probably under warranty. I logged into their website, ryobitools.com, and navigation is PAINFULLY SLOW! It takes minutes just to get their page to load, let alone navigate from one place to another once you actually get there.

All I could think as I wait and wait and wait is, “Really?”¬†With a company this large with that kind of budget, they can’t get a website that is zippity-do-dah fast? Kind of not really great customer service, ya know?

When I finally get to the “Contact” page I called the Power Tools phone number for support, 800-525-2579, and their navigation system is garbled and hard to understand…and the number they say to push for help sounds like “8” but when you push that number is says it is invalid. I called several times and finally pushed “2” (sounds nothing like “8”) and got through. WTH?¬†Seriously. I am not joking. Call it yourself.

So, besides having a painfully slow website, they also have a call system that is garbled and hard to understand. Makes total sense for a company trying to get and keep customers, right?

Oh, and after I talked with someone I have to call another department (East coast times, mind you) to get warranty help. I’ll let you know how that goes…

Annoyed

man sitting on black leather padded chair

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There are few things more irritating than playing whack-a-mole on news websites! I mean seriously, why does this have to be such an annoying thing?

OK, to be clear, I am talking about all of the pop-ups, over-sized headers, loud videos, video ads, etc. you get when you visit just about any sort of news site. Whether it is a tech website, an entertainment website, or something else, there are just about always two or three pop-ups that have to be closed to get a clear view of the page.

Annoying! I say. Annoying!

I use an ad blocker, but even that doesn’t get everything. Sometimes it isn’t a third party ad. Sometimes it is even the website sharing it’s own information about something else they would like you to look at. More annoyance.

Why is this necessary? Yes, of course, I know…they make money by clicks and crap like that. Some websites I have just stopped going to (they used to be good ones and I liked them) because I get tired of the same “dance of the pop-ups.” I like whack-a-mole, but not really that much.

All I can say to anyone who might be reading this – STOP IT! You are seriously damaging your name, brand, reputation, whatever by continuing this practice.

*This applies to blogs as well. If you have ads on your blog, make sure you aren’t turning off your readers by having stupid crap like described above.*

Fatigue?

man in green jacket leaning head on blue case

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Are you tired? Are you worn out? Are you weary from the day to day stuff going on? Have you had it up to ears with everything and everyone?

Me too.

But, I am wondering have you had enough of Piss and Moan? I suspect not, but it is odd that the views and visitors have gone down over the last couple weeks. Maybe that is just those spam bloggers not doing their daily clicks to try and get people to visit their sites or buy their crappy services.

Or maybe I just haven’t done a great job of categorizing and tagging my blog over the last few weeks.

Or maybe I just haven’t Pissed and Moaned on a subject that really sparks your ire, frustration, anger, dissatisfaction, or discontent.

Perhaps it is all of those together or perhaps it is none of those at all. Maybe people are just on vacation and don’t have time to take a look.

Do you ever wonder why your stats are down? Me too.

Anyway, if you’re tired, just keep plugging along. Keep moving forward, no matter what it is from. I’m still here for you and I’m still here to chat about those things in your life that just wanna make you Piss and Moan. Even if you didn’t know you needed it!