Lots of companies want you to register the product you purchased. Probably so they can track you or something, but hopefully it is because they want to provide you with excellent customer support when the product breaks or malfunctions or something.
Why then, if they want you to do this, does it have to be so difficult?
I went to the Ryobi website to register a product and to make sure the warranty was going to be there if needed. I signed into my account and the very first thing I noticed was that EVERY page I went to the “live chat” box popped up, even after closing it. Annoying…
When I finally got to the product registration page and inputted the model number, the correct product doesn’t come up. WTH? I searched through everything that was suggested and they were the right type of tool, but not even close to the correct model.
So, I had to use the “live chat” after all…only to have to agree to have them send me an email so they could get all the pertinent product details and then they would register the product for me and confirm via email that it was done.
I am still waiting for that email.
Again, this is a large tool company. It’s their website.
Think it should work correctly? Think it is good customer service to have the customer go to your website and then they can’t do the thing they were directed to do on the website in the first place?
Not even remotely.
I hope I get a satisfaction survey…