Do your job

man sitting on black leather padded chair

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The job I have is to help people with the software they use every day. I help them extract data from the software and help then fix issues when it doesn’t work correctly.

What I don’t like doing is their jobs for them.

We often get requests that are a are a regular function of their job, something they should know how to do after years of working at the job. Yes, there are those who are new to the position so I can understand asking for help at that point.

However, there are lots of people who call us on a regular basis to help them get data from the system they should have learned how to do by now. They just refuse to figure it out.

“Oh, it’s just easier if you do it.” 

“I know it is accurate when you do it.” Um, no, not necessarily. It’s your data. We don’t know if it is accurate. We just tell you what we see.

“It takes too much time to learn this stuff.”

Good grief…just freaking do your job.


Anyone else out there tired of doing someone else’s job? What is it and why do you do it?

System malfunction

computer content control data

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I work in software support. I am an analyst. I solve problems. I train people on the software. I make suggestions for improvement.

Yesterday, I discovered a major issue with the new product that could potentially put the brakes on software migration from the old version to the new version. It won’t stop it, but it has the potential to slow the process drastically until it is fixed (which could take months).

Needless to say, I am not on everyone’s “happy list” today.

I love my job.

 

Sit down and shut up

auditorium benches chairs class

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One thing I know for sure, teaching a class or training people never goes quite as planned. There are always things you can’t account for, even when you have experience and account for things you know will happen – because they always do.

I was a high school teacher for 15 years. One thing I got used to was that students, no matter how engaging the lesson was, never were really invested in what they were learning. I mean who are we kidding, right? Students don’t see how what they are doing now prepares them for something down the road, in the future. They are too focused on today to understand that. So interest in class was always a challenge, no matter the subject.

Now that I am no longer in the classroom, I am teaching at a different level, so to speak. I am teaching adults (teachers and school district employees) about how to use the software they use every day. Now, we are talking about people with different life experiences than students. People who know that what they are being taught will be useful to them immediately, or at the very least in the very near future. YET, they are, in some cases, a worse audience than high school students!

Teachers are a notoriously bad audience. I know because I was one of those bad audience members. But I see it all the time from adults. They sit and have side conversations, text, look at email, grade papers, etc. I even had one teacher watching the World Cup on his computer while at a training class. Yeah, real professional, buddy.

Listen, I get that teachers have a millions of things on their mind and a billion other things to do. I can totally relate! BUT, if you won’t let your students (or at least have the expectation that your students will not) act this way, why do you think it is acceptable to act that way when you’re in class? You’re an adult, for pete’s sake. Have a little more self-control than your 4th graders for crying out loud.

So, SIT DOWN AND SHUT UP!

Software updates

adult camera casual clean

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“We’re sorry, the software update over the weekend broke the software. Your job will be impossible until it is fixed. Please be patient as the squirrels work magic to make it work again.”

OR

“Daylight Savings, in conjunction with a software update over the weekend, has broken your software. Please freak out and give us a call.”

Damn, we have a bad case of the Mondays today….

Error 404

close up code coding computer

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I am not totally sure what that means, but I do know it means whatever I was trying to do on the internet isn’t working, and it is frustrating as hell.

“Page not found.”

“We’ve encountered a problem. Try again.”

“HTTP server not found.”

It all means that whatever is trying to be done ain’t working and everything comes to a grinding halt.

Ugh, tech problems are the worst!

Anyone else have a “favorite” that short circuits their day?

 

WordPress Reader and stats

LIKE

There is an innate problem with the WordPress Reader. That problem is that people can “Like” a blog post without ever visiting the site or reading the content.

Never mind the numbers. I am “new” and growing this thing the best I can. However, the WordPress Reader doesn’t help with that if they allow others to “Like” a post without, at the very least, requiring them to visit the actual post. An observation that I am sure other, relatively new bloggers have noticed. It is probably less noticeable if you have lots more followers.

What do you other bloggers think? Is this an issue you see or am I just talking to the wall?

If you could read the directions

67-hilarious-teacher-memes-16

Meme via Winkgo

The directions are right there! READ them. Follow them. Stop asking questions!

It’s Friday the 13th and apparently basic functions of the human brain have stopped working as we are inundated with people who don’t/won’t read the directions.

Don’t have a great day…