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Actually, the title is a lie because it has nothing to do with being in the gutter and everything to do with not being in the gutter.

Good service is hard to come by these days. That seems to be a common cry from and about all sorts of industries. People just don’t get the service they deserve or expect (I realize in a “me first” society what you deserve and what you expect may be two different things). First and foremost, you expect that people will be honest. Next, you expect that they will do their best to make sure your experience is great so that you recommend them. What you deserve is the best treatment possible with honesty and integrity, without you having to demand that minimum.

Anyway, there is an issue with one of the gutters on the house. It needs to be replaced because it has literally rotted from gunk sitting in it. This is partially due to my neglect and partially due to the fact that it was shoddily repaired about 5 years ago (again by me, who is/was and inexperienced gutter repairman). Because of the way I repaired it, it was difficult to clean and it didn’t drain correctly which allowed it to collect debris and then just cause the metal of the gutter to rust and break. Yeah, I didn’t do my duty on that one.

So, it has come time for a professional to get the job done right. I didn’t expect that I would get someone out the minute I called and I accounted for some delay in getting the repair done. I realize that they likely have other jobs they are doing. However, I didn’t expect that one company would tell me that it would be two weeks before they could come out to do an estimate and another company to tell me a price over the phone (it’s not a big job, just 26′ of straight gutter) and tell me he would fit it in between jobs.

So, I cancelled the estimate from the company with estimate delay and went with the company who said they would be out between jobs…only now it has been two weeks and still no one has come to fix the gutter. And guess what? It’s now the rainy season (I mean, come on, when is it not in WA?) and the rains are running down the roof, going straight through the broken gutter, and promptly flooding the yard.

Thanks gutter, dude. Thanks a lot.