Someone left town to visit family this weekend. Flying in these times is a rather curious endeavor now and there was already anticipation that some flexibility would be needed. The thought was that returning home might end up being a problem (that still remains to be seen). So…
Night before flight, 11:23pm: Flight is on time for an 8:00am departure.
Morning of flight, 4:11a.m: Flight cancelled and booked to another flight at 10:21am.
If I hadn’t checked of my own volition, the change would not have been known until arriving at the airport.
Did you catch that, “of my own volition”?
That’s right. Not a single notification from the airline that the flight details had changed. No text. No email. No call. That last one I didn’t really expect, but not even an email? Is that how they handle flight changes now?
Really disappointed in Alaska Airlines.
Granted, for the first leg of the trip the flight is not on their actual airline, but the trip was booked through them and they are the “confirmation number issuer” so you would think they were the ones responsible for notification.
I have always liked flying with them. They take pretty good care of you and they fly to most places I want to go for a fair price (most of the time). But, this taints the relationship a little. She luster is now gone. Oh, I’ll still probably fly with them but there is a little love lost now.
I may have a wandering eye, checking out the other options available. Fair warning Alaska, fair warning.