I bought something online at the beginning of the month that needed to be sized before being purchased. Of course, I don’t want to buy something that doesn’t fit right off the bat so I was careful to follow instructions.
The instructions said to download the fitting guide and make sure to “print at 100%” so the fitting guide printed accurately. The fitting guide was a PDF on the company website. When you hit download you have a program that opens the PDF and then you print. Pretty simple process. At least it should be. There is no magic here.
So, the product arrives and I try it on. Doesn’t fit. It doesn’t fit!
I decide to compare the item I received to the fitting guide I printed off. It was obviously bigger than what I determined the size should be so where exactly did it fit on the sizing guide?
Interestingly Frustratingly enough, the item was a full two sizes bigger than what I ordered. TWO!
Now, I take pictures of the fit and sizing guide with the item and what it should have been versus what it actually was. Then I contact the company and submit my request for a refund and to return the item.
The response is rather irritating. Yes, they will refund the money, but a “common mistake is that the sizing guide isn’t printed at 100%.” Oh, so you are going to blame the problem on the customer when all they did was download and print the guide you provided?
Is the PDF already at full size or not? It fit onto and filled an entire 8.5″ x 11″ sheet of paper so I don’t know how there could be any mistaking how it was printed. If the PDF isn’t already at full size, why put it up on your website as your fitting guide?
Sorry, but you lost a sale and any recommendation you might have gotten for the whole process even if it was a return. You can’t blame the customer for a problem you may be creating yourself.